Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pedro Luis Jimenez Sepulveda

Summary

  • Resourceful Supervisor with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven track record of motivating staff to work together to achieve targets.


  • Trained in resolution of critical issues within time-sensitive environment. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

6
6
years of professional experience

Work History

Team Leader

Target
05.2023 - 08.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.

Front Desk Agent

Aimbridge Hospitality
09.2022 - 04.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Supervisor/Key Holder

Smart And Final
06.2019 - 08.2022
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Maintained high level of morale and team-work on production floor through frequent communication with employees.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Trained and mentored new employees.

Supervisor/Key Holder

Smart And Final
07.2017 - 01.2019
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Maintained high level of morale and team-work on production floor through frequent communication with employees.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Communicated and coordinated with multiple departments to achieve top results.

Education

High School Diploma -

Gilroy High School
Gilroy, CA

Bachelor of Science - Business And Managerial Economics

University of California- Santa Cruz
Santa Cruz, CA
06.2024

Associate of Science - Business Administration And Management

De Anza College
Cupertino, CA
06.2022

Skills

  • Process improvement
  • Goal-oriented
  • Excellent multi-tasker
  • Superior organization skills
  • Strong communication skills
  • Staff Training
  • Overseeing Daily Activities
  • Lean Manufacturing
  • People Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Leader

Target
05.2023 - 08.2023

Front Desk Agent

Aimbridge Hospitality
09.2022 - 04.2023

Supervisor/Key Holder

Smart And Final
06.2019 - 08.2022

Supervisor/Key Holder

Smart And Final
07.2017 - 01.2019

High School Diploma -

Gilroy High School

Bachelor of Science - Business And Managerial Economics

University of California- Santa Cruz

Associate of Science - Business Administration And Management

De Anza College

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Pedro Luis Jimenez Sepulveda