Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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PEDRO PAULO CARVALHO LOVELY

Oakland Park, FL,FL

Summary

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Assistant / Laboratory Coordinator

Medstation
06.2025 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Expedited troubleshooting process through effective coordination among technicians during equipment malfunctions or procedural hiccups.
  • Monitored progress on multiple projects simultaneously, adjusting schedules as needed to meet dynamic research goals.
  • Facilitated communication between research teams, fostering collaboration on interdisciplinary projects.
  • Leveraged automation tools to streamline routine tasks such as sample preparation and data entry, increasing overall productivity.

Staff Coordinator/HR partner

Miramar Post-Acute Care Solutions (MPACS)
02.2023 - 02.2025
  • Identify company employee requirements and create a staffing strategy
  • Assist the HR department with recruiting, hiring, training, and onboarding new employees
  • Prepare work schedules and enforce compliance with company and industry labor requirements
  • Create daily staffing reports, monitor employee performance, and submit weekly reports to management
  • Determine staffing shortfalls and report job vacancies and scheduling problems to human resources
  • Confirm staff details and working hours to ensure accurate employee compensation
  • Comply with state regulations due diligence to assure the proper staffing required for the business.
  • Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
  • Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to legal requirements.
  • Managed performance evaluations, providing constructive feedback to help employees reach their full potential.
  • Collaborated with senior leadership to establish annual departmental goals aligned with organizational objectives.
  • Entered data, generated reports, and produced tracking documents.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Completed bi-weekly payroll for 450 employees.

Patient Care Technician (PRN)

Northwest Medical Center
01.2022 - 02.2024
  • Aided registered nurses in acquiring vital signs for all patients in the telemetry wing
  • Assisted in the execution of regular hospital procedures such as the insertion of foley catheters, EKGs, and drawing blood
  • Regularly reported outstanding patient details to incoming nurse assistants at the beginning of their shifts
  • Acted immediately in emergencies to administer high-quality care through CPR, medical device management and transporting patients
  • Provided daily wound care to patients in need
  • Worked to translate from Spanish and Portuguese to English as was necessary for easy comprehension between staff and patients (including their families).
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Nursing Assistant

Margate Health and Rehab
02.2021 - 08.2022
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.

Dispatcher

Barrio CEO LLC
08.2020 - 12.2021
  • Obtains delivery routes from Amazon crew and creates assignments to delivery team
  • Troubleshoot issues that occur throughout the day (lost packages, wrong addresses, etc.) with drivers’ team and amazon crew
  • Create and review reports into driver performance, cost, risk, and daily operations results to upper management
  • Verify the integrity and organization of the assets (vehicles conditions, possession of the keys, company gas cards, and GPS equipment)
  • Scan and validate all packages returned for the route while complying with all of Amazon’s security protocols
  • Coach new hires while also communicating the details of various company policies as well as quality control.

Education

Associate of Arts - Business Administration And Management

Broward Community College
2025

Bachelor of Science - Aviation Sciences

Fundação Mineira De Educação E Cultura (FUMEC)
01.2018

Technical School - Licensed Practical Nurse

The Nursing Academy
Hallandale
09-2025

Skills

  • Scheduling proficiency

  • Goal setting

  • Accountability

  • Time management

  • Effective communication

  • Staff development

  • Adaptability and flexibility

  • Problem-solving abilities

  • HIPAA compliance

  • Customer service

  • Medical terminology knowledge

  • Medical terminology

Certification

  • CPCT/A - Patient Care Technician/Assistant

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual

Timeline

Medical Assistant / Laboratory Coordinator

Medstation
06.2025 - Current

Staff Coordinator/HR partner

Miramar Post-Acute Care Solutions (MPACS)
02.2023 - 02.2025

Patient Care Technician (PRN)

Northwest Medical Center
01.2022 - 02.2024

Nursing Assistant

Margate Health and Rehab
02.2021 - 08.2022

Dispatcher

Barrio CEO LLC
08.2020 - 12.2021

Associate of Arts - Business Administration And Management

Broward Community College

Bachelor of Science - Aviation Sciences

Fundação Mineira De Educação E Cultura (FUMEC)

Technical School - Licensed Practical Nurse

The Nursing Academy

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