PEDRO UBALDO CERVANTES ARIAS
Maintenance / Costumer service
East Palo Alto,CA
Summary
Reliable Warehouse with extensive experience shipping and receiving, also operating reach truck, slip truck, order picker and electric pallet jack. Valid CA drivers license. Experienced manager professional with strong leadership and relationship-building skills. Highly enthusiastic customer service representative with 7+ years client interface experience. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.
Overview
27
27
years of professional experience
Work History
Maintenance Custodian
Bullis Charter School
11.2019 - Current
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Facilitated smooth operations for staff members by promptly addressing requests for maintenance support or repairs.
- Assisted in maintaining landscaping features surrounding the facility by trimming bushes, raking leaves during winter months.
- Reduced repair costs by performing routine equipment inspections and preventative maintenance tasks.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Used power scrubbing and waxing machines to scrub and polish floors.
Office clerk/ Manager
Auction City
01.2005 - 05.2022
- Managed wide variety of customer service and administrative tasks to resolve donors issues quickly and efficiently
- Promptly responded to general inquiries from members, staff, and clients via mail, email and fax
- Provided daily support as the company's only bilingual Spanish/English customer service representative
- Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
- Responded to inquiries from callers seeking information.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
School Janitor
Swan Cleaning Solutions
02.2017 - 11.2019
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
- Contributed to the school''s positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
- Ensured proper waste disposal with regular trash removal and recycling efforts, promoting an eco-friendly campus.
- Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards, reflecting positively on the entire janitorial team.
Manager
PIZZA HUT
02.2006 - 01.2008
- Greeted each customer with friendly eye contact
- Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food
- Surpassed revenue goals in four consecutive quarters.
Delivery driver / Warehouse order puller
Plumbing N Things
01.2000 - 01.2005
- Verified the contents of inventory loads against shipping papers
- Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
- Inspected cargo for count accuracy
- Successfully avoided time delivery delays by carefully planning best routes
- Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containerstractors and other equipment
- Loaded and unloaded pieces into boxes for shipment
- Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.
Manager
Burger King
02.1997 - 04.2001
- Inspected dining and serving areas to ensure cleanliness and proper setup
- Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
- Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food
- Performed all transactions in a cordial, efficient and professional manner
- Supervised and coordinated activities of cooks and workers engaged in food preparation.
Education
Sequoia High School
Redwood City, CA06.1999
Skills
- Forklift operation
- Able to unload shipments
- Comfortable with repetitive motions
- Hard working and self motivated
- Knowledge of safe warehouse practices
- Multi-tasker
- Able to work independently
- Preventative Maintenance
- Kept forklift operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance
- Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety
- Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, and other equipment
- Used item numbers to properly stock warehouse
- Power Tools Operation
- Pressure Washing
- Customer Relations
- Earned highest marks for customer satisfaction, company-wide
- Customer Follow-up
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls
- Sales
- Consistently generated additional revenue through skilled sales techniques
- Staff Development
- Trained staff
- Customer Service
- Ensured superior customer service
- Staffing
- Worked directly with Human Resources to streamline hiring and onboarding process
- Leadership
- Served as key contributing member to Leadership team
- Supervision
- Supervised sales team to monitor sales activity and goal achievement
- Safety Procedures
Affiliations
- Continuing education and training.
- Leadership Development Program
Languages
Spanish
Full Professional
Timeline
Maintenance Custodian
Bullis Charter School
11.2019 - Current
School Janitor
Swan Cleaning Solutions
02.2017 - 11.2019
Manager
PIZZA HUT
02.2006 - 01.2008
Office clerk/ Manager
Auction City
01.2005 - 05.2022
Delivery driver / Warehouse order puller
Plumbing N Things
01.2000 - 01.2005
Manager
Burger King
02.1997 - 04.2001
Sequoia High School
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