Peechz Moorer
Oklahoma City,OK
Summary
Proven food service worker, administrative and store shift management expertise at Children's Hospital of Oklahoma and Grandy's Restaurant, demonstrating exceptional multi-line phone proficiency and a resourceful approach. Excelled in streamlining processes, enhancing team performance, and improving customer satisfaction. Skilled in database entry and fostering professional relationships, significantly contributing to operational efficiency and a positive work environment.
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support in any area of assistance. Responsible, punctual and productive professional when working with little to no supervision.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Administrative Assistant II
Children's Hospital of Oklahoma
08.2019 - Current
- Answered multi-line phone system, routing multiple calls, delivering messages to staff and welcoming visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteering to help with special projects of varying degrees of complexity to include communication instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellence in customer service through prompt responses to patient /guests inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for employee and company information.
- Promoted a positive work environment through effective communication skills with professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Complied with all federal and state regulations regarding food safety.
- Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
- Trained new employees on company policies, procedures, and best practices to facilitate their successful integration into the team.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Managed high volume of customer orders, maintaining accuracy and efficiency under pressure.
- Demonstrated adaptability by performing a variety of tasks, including taking orders, serving food, and cleaning areas.
- Responded to patient/ guests inquiries and resolved complaints to establish trust and increase satisfaction.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Streamlined invoice processing procedures to ensure timely payment of payroll while minimizing errors in financial records.
Patient Satisfaction Ambassador
Children's Hospital of Oklahoma
10.2017 - 08.2019
- Facilitated the development of action plans based on patient feedback, leading to measurable improvements in satisfaction scores over time.
- Implemented targeted initiatives to address identified patient needs, leading to higher satisfaction rates.
- Supported newly admitted patients by offering orientation sessions about available hospital services and amenities designed to enhance their stay.
- Recognized and rewarded hospital staff who consistently demonstrated excellence in providing exceptional care experiences for patients.
- Enhanced patient satisfaction by addressing concerns and providing prompt solutions to issues.
- Conducted thorough patient interviews to gather feedback on their experiences, identifying areas for improvement.
- Participated in quality improvement projects aimed at enhancing the patient experience across various departments within the facility.
- Managed complaint resolution processes efficiently by investigating root causes and taking corrective actions promptly where necessary to prevent recurrence of similar issues.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Served as a liaison between patients and healthcare providers, ensuring timely resolution of concerns and positive outcomes for all parties involved.
Food Service Worker
Children's Hospital of Oklahoma
05.2014 - 08.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional items during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Working to stabilized infant nutrition according to cleanliness and procedures of measurements and accuracy
- Instructed in different diets and preparations for safety
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Shift Manager
Grandy's Restaurant
01.2000 - 06.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Managed staff hiring, training and supervision.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Maintained cash handling with cashiers. Deposit drops and bank change ordering. Counting cashiers down to drawer set up.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Counted registers and cleaned and secured shop at end of shift.
- Trained retail staff on cosmetic product knowledge, boosting employee confidence in selling strategies and recommendations.
- Exhibited high-level knowledge of retail manufacturing and distribution practices and channels.
- Assisted with packaging baked goods for retail sale, ensuring professional presentation that attracted customer interest.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Delivered high-quality graphic designs for various industries such as retail, healthcare, finance, technology, and hospitality.
- Opened/closed location securely adhering to company protocols for cash handling procedures.
Education
Master of Arts - Bibliology
Rich Word Theological Institute
Georgetown, TX06-2024
Bachelor of Arts - Theological Studies
Rich Word Theological Institute
Georgetown, TX05-2023
Entreprenurial/ Small Business/Retail - College Studies of Business
Metropolitan Technolgy Academy
Oklahoma City, OK05-2014
Skills
- Database entry
- Multi-line phone proficiency
- Resourceful
- Attendance record management
- Employee timesheet processing
- Excel spreadsheets
- Recordkeeping
- Deadline-oriented
- Patient care advocacy
- Microsoft PowerPoint
- Spreadsheets
- Training and coaching
- Self-starter
Timeline
Administrative Assistant II
Children's Hospital of Oklahoma
08.2019 - Current
Patient Satisfaction Ambassador
Children's Hospital of Oklahoma
10.2017 - 08.2019
Food Service Worker
Children's Hospital of Oklahoma
05.2014 - 08.2019
Shift Manager
Grandy's Restaurant
01.2000 - 06.2013
Master of Arts - Bibliology
Rich Word Theological Institute
Bachelor of Arts - Theological Studies
Rich Word Theological Institute
Entreprenurial/ Small Business/Retail - College Studies of Business
Metropolitan Technolgy Academy
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