Peenal Patel
Ringoes,NJ
Summary
Results-driven Healthcare Operations and Rehabilitation Leader with over 20 years of experience in enhancing patient care and optimizing clinical operations in occupational health and outpatient rehabilitation. Demonstrated expertise in managing high-volume service environments, streamlining workflows, and fostering cross-functional collaboration to elevate patient experiences through effective process improvements and value-based care initiatives.
Overview
22
22
years of professional experience
Work History
Director of Physical Therapy
Concentra Urgent Care Centers
Lawrenceville, New Jersey
03.2004 - Current
- Strengthened clinical operations in occupational health and outpatient settings by leading care delivery, aligning staffing, executing workflows, and coordinating multidisciplinary teams in high-volume environments.
- Built strong cross-functional partnerships with physicians, therapy teams, operations leaders, employers, payers, and referral sources to coordinate care, improve communication, and support value-based care goals.
- Improved patient flow and service efficiency by identifying operational bottlenecks, refining workflows, and enhancing throughput across fast-paced clinical settings.
- Guided center performance by monitoring operational and financial indicators, including patient volume, service-line activity, and scheduling efficiency.
- Elevated care coordination for complex patient cases by aligning providers, specialists, and stakeholders to support timely decisions and continuity of care.
- Expanded patient access and strengthened continuity of care by streamlining scheduling, improving authorization turnaround, and reinforcing follow-through across the care journey.
- Strengthened employer and payer relationships through responsive communication, on-site engagement, and service coordination that supported client satisfaction, retention, and network development.
- Built and led clinical and operational teams through workforce planning, staff development, performance management, and coaching that reinforced accountability and service excellence.
- Advanced process improvement efforts that increased operational consistency, supported scalability, and enhanced the patient experience in a fast-paced healthcare setting.
- Contributed to talent selection, onboarding, performance evaluation, and coaching efforts that strengthened team capability and supported sustained organizational performance.
- Progressive advancement across multiple New Jersey centers with expanding responsibility in clinical leadership, operations, and patient care performance.
Education
Doctor of Physical Therapy -
New York University
New York, NY08-2003
Bachelor of Arts - Psychology, Physics
New York University
New York, NY05-2000
Skills
- Healthcare operations leadership
- Cross-functional clinical collaboration
- Value-based care initiatives
- Employer, Payor, and Referral relations
- KPI and performance management
- Workflow, Quality, Process Improvement
- Patient throughput and access optimization
- Workforce Planning and Development
- Budgeting and resource allocation
- Compliance knowledge
- Patient experience
- Occupational health expertise
- Telehealth/ EMR proficiency
Timeline
Director of Physical Therapy
Concentra Urgent Care Centers
03.2004 - Current
Doctor of Physical Therapy -
New York University
Bachelor of Arts - Psychology, Physics
New York University