Peeta Ross
Stafford,VA
Summary
Experienced receptionist with a strong track record in efficiently managing front desk operations and ensuring smooth visitor experiences. Proven ability to handle high-volume call management and appointment scheduling, contributing to the overall efficiency of office operations. Recognized for exceptional organizational and communication skills, creating a welcoming environment for all.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RECEPTIONIST
Advantage General Insurance Company Limited
05.2010 - 05.2020
- Multitasking at the front desk
- Directing customers to various customer service representatives
- Filing and scanning of documents
- Assisting customers when necessary
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
COVER-NOTE AUDIT CLERK
Advantage General Insurance Company Limited
05.2010 - 05.2020
- Oversee front-office operations and provide impeccable customer service
- Supported senior auditors by preparing necessary documentation and maintaining well-organized workpapers throughout the audit process.
- Investigated daily expenses and compared to expected expenditures to help identify discrepancies and fraud.
- Ensured compliance with regulatory standards through meticulous adherence to policies and procedures.
- Reviewed and submitted accounting paperwork such as vouchers, invoices and statements with high accuracy.
UNDERWRITING RENEWAL CLERK
Advantage General Insurance Company Limited
05.2010 - 05.2020
- Prepare complex reports for managed-care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines
- Communicating with intermediaries about the nature of renewal notices
- Processing transactions that are deemed necessary
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Associates Degree - Insurance Management
College of Insurance and Professional Studies
Skills
- Relationship Management
- Written & Verbal Communication
- High quality work standard
- Computer Savvy
- Great Customer Service
- Verbal and written communication
- Customer/Client relations
- Organization skills
- Telephone skills
Certification
- Customer Experience Management
- Anti-Money Laundering (AML)
- Information Security Awareness
- Agile and Scrum Learning Strategy
Hobbies and Interests
- Taking part in sporting activities
- Spending quality time with family
- Writing and reading poetry
Professional Designation
Salesman
2017 Top Achiever Award
The award as a recognition of consistently meeting and exceeding daily quotas, demonstrating reliability, and maintaining a good attendance record.
Timeline
RECEPTIONIST
Advantage General Insurance Company Limited
05.2010 - 05.2020
COVER-NOTE AUDIT CLERK
Advantage General Insurance Company Limited
05.2010 - 05.2020
UNDERWRITING RENEWAL CLERK
Advantage General Insurance Company Limited
05.2010 - 05.2020
- Customer Experience Management
- Anti-Money Laundering (AML)
- Information Security Awareness
- Agile and Scrum Learning Strategy
Associates Degree - Insurance Management
College of Insurance and Professional Studies
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