Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peggy Alva

Merino,CO

Summary

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Overview

12
12
years of professional experience

Work History

Trash Truck Driver

Waste Managment
Sterling, CO
03.2024 - Current
  • Loaded and unloaded trash bins onto the truck using a hydraulic lift.
  • Drove garbage truck to designated locations in accordance with established routes and schedules.
  • Operated compactor to compact collected refuse in order to maximize capacity of the collection vehicle.
  • Performed daily safety checks on trucks including fluid levels, brakes, tires, lights, and turn signals.
  • Reported any maintenance issues concerning the truck's equipment immediately to supervisors.
  • Provided customer service by responding promptly to inquiries or complaints from residents or businesses regarding pickup services.
  • Maintained accurate records of daily collections including types of material collected, weight measurements, and number of stops made per route.
  • Worked closely with supervisor to ensure that all objectives were met according to schedule.
  • Exercised caution when maneuvering around pedestrians or parked cars while driving garbage trucks through neighborhoods.

School Bus Driver /Truck Dispatcher

Brush Bus Barn
Brush, Co
11.2021 - 03.2024
  • Continually monitored weather conditions during trips in order to adjust routes accordingly if necessary
  • Provided timely pickup and drop-off of children at designated locations in accordance with established schedules
  • Developed positive relationships with students by displaying patience, understanding, respect, and compassion towards them during transport
  • Performed minor repairs such as replacing fuses, light bulbs, and wiper blades when necessary
  • Maintained a safe driving record by adhering to traffic laws, road safety regulations, and company policies
  • Managed daily vehicle inspections to ensure compliance with state and local regulations
  • Maintained accurate records of attendance, mileage logs, fuel consumption levels, maintenance reports

Packer

Cargill
Sterling, Co
11.2019 - 08.2021
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
  • Met deadlines while maintaining high-quality deliverables
  • Performed routine and scheduled maintenance services
  • Performed general maintenance and repair
  • Troubleshot minor problems and reported larger technical issues
  • Participated in ongoing training to enhance own job skills and knowledge
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Identified ways to improve efficiency in operations and implemented process changes

Teller Coordinator

USPS
Sterling, Co
07.2016 - 08.2018
  • Accurately processed checks for cashing according to established guidelines and procedures
  • Demonstrated effective problem solving skills to resolve complex customer complaints and disputes
  • Ensured compliance with banking regulations related to Anti-Money Laundering initiatives
  • Developed and maintained strong client relationships, resulting in increased repeat business
  • Monitored cash levels in drawers to ensure compliance with bank regulations
  • Maintained accurate records of daily transactions and account balances using computerized systems
  • Trained new hires on policies, procedures, security protocols, and customer service standards

Head Waiter

Old Town Bistro
Sterling , CO
01.2015 - 07.2016
  • Greeted customers and escorted them to their tables.
  • Trained new waiters on food service procedures and customer service standards.
  • Monitored wait staff performance and provided feedback when necessary.
  • Provided assistance in resolving customer complaints in a professional manner.
  • Maintained an accurate record of all orders taken by waitstaff.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
  • Performed regular inventory checks on supplies such as napkins, utensils, condiments., ordering additional supplies as needed.
  • Served high volume of tables at once and simultaneously supervised serving staff.

Call Center Representative

Sykes Enterprises, Incorporated
Sterling , CO
01.2013 - 12.2015
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Education

High School Diploma -

Merino, Co
05.2010

Skills

  • Vehicle Systems Maintenance
  • Advanced Map Navigation
  • Over the Road Trucking
  • Accurate Order Processing
  • Safe Driver Training
  • Local Street Knowledge
  • Passenger Interaction
  • Licensed Commercial Driver
  • DOT Requirements
  • Heavy equipment operation
  • Equipment inspection
  • Environmental awareness
  • Load securing

Timeline

Trash Truck Driver

Waste Managment
03.2024 - Current

School Bus Driver /Truck Dispatcher

Brush Bus Barn
11.2021 - 03.2024

Packer

Cargill
11.2019 - 08.2021

Teller Coordinator

USPS
07.2016 - 08.2018

Head Waiter

Old Town Bistro
01.2015 - 07.2016

Call Center Representative

Sykes Enterprises, Incorporated
01.2013 - 12.2015

High School Diploma -

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Peggy Alva