Overview
Work History
Education
Skills
Timeline
Generic

Peggy Arthurs

Bowerston

Overview

11
11
years of professional experience

Work History

Cusomer Service Rep

Walmart
New Philadelphia
05.2019 - Current
  • Assisted customers with inquiries and product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Trained new staff on customer service procedures and best practices.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

General Manager

Dollar General
Dover
09.2014 - 05.2019
  • Oversaw daily operations, ensuring efficient workflow across departments.
  • Implemented process improvements to enhance operational efficiency and productivity.
  • Managed staff schedules, optimizing resource allocation for peak performance.
  • Ensured compliance with industry standards and regulations throughout operations.
  • Resolved escalated customer service issues in a timely manner.
  • Managed training programs for new employees, including orientation and onboarding activities.

Education

Bachelor of Arts - Management

Malone College
Canton, OH
05-2003

Skills

  • Complaint resolution
  • Product knowledge
  • Order processing
  • Active listening

Timeline

Cusomer Service Rep

Walmart
05.2019 - Current

General Manager

Dollar General
09.2014 - 05.2019

Bachelor of Arts - Management

Malone College

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Peggy Arthurs