Peggy Arthurs
Bowerston
Overview
11
11
years of professional experience
Work History
Cusomer Service Rep
Walmart
New Philadelphia
05.2019 - Current
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new staff on customer service procedures and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
General Manager
Dollar General
Dover
09.2014 - 05.2019
- Oversaw daily operations, ensuring efficient workflow across departments.
- Implemented process improvements to enhance operational efficiency and productivity.
- Managed staff schedules, optimizing resource allocation for peak performance.
- Ensured compliance with industry standards and regulations throughout operations.
- Resolved escalated customer service issues in a timely manner.
- Managed training programs for new employees, including orientation and onboarding activities.
Education
Bachelor of Arts - Management
Malone College
Canton, OH05-2003
Skills
- Complaint resolution
- Product knowledge
- Order processing
- Active listening
Timeline
Cusomer Service Rep
Walmart
05.2019 - Current
General Manager
Dollar General
09.2014 - 05.2019
Bachelor of Arts - Management
Malone College