Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Peggy Barnes

Crumpton,MD

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Acme Markets. Skilled in data entry and maintaining a professional demeanor, I excel in fast-paced environments, significantly reducing wait times. My ability to manage high call volumes and foster client loyalty underscores my commitment to operational excellence and client service.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

25
25
years of professional experience

Work History

Receptionist

David A Bramble, Inc.
05.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Production Assistant

Lamotte Chemical
05.2019 - 05.2023
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Improved inventory management by accurately tracking materials usage and updating records accordingly.

CSR

Acme Markets
07.1999 - 05.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

N/A - General Studies

Chesapeake College
Wye Mills, MD

Diploma - Business/ Health

Kent County High School
Worton, MD
06.1991

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Greeting and seating clients
  • File management
  • Mail handling
  • Clerical support
  • Professional demeanor
  • Front desk operations
  • Calm demeanor
  • Punctual and reliable

Timeline

Receptionist

David A Bramble, Inc.
05.2023 - Current

Production Assistant

Lamotte Chemical
05.2019 - 05.2023

CSR

Acme Markets
07.1999 - 05.2019

N/A - General Studies

Chesapeake College

Diploma - Business/ Health

Kent County High School

Similar Profiles

CREATE PROFILE
Peggy Barnes