Peggy Brough
Manalapan Township,NJ
Summary
Licensed Real Estate Agent that successfully sold new and preexisting homes in New Jersey Applied exceptional prospecting, building high-value client base through aggressive marketing and personal referrals from satisfied buyers and sellers. Excelled in client development, public relations, customer follow-up and property management. Displayed superior talent in effectively communicating with sellers, buyers, banks and mortgage lenders. In addition, I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. I am very flexible and a hard worker ready to learn and contribute to team success.
Overview
25
25
years of professional experience
Work History
Realtor
Keller Williams Realty West Monmouth
Morganville, NJ
04.2018 - Current
- Showed residential properties and explained features, value and benefits of available homes.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Planned and coordinated open house events to move properties.
- Presented properties to potential buyers to address questions or concerns.
- Called or emailed lapsed clients to inquire about continuing needs.
- Maximized market share by working with clients and building relationships.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained current and accurate CRM database of prospective customers.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Liaised with real estate attorneys to assist with deal-related questions.
Office Administration Manager
Elite Martial Arts Academy
Morganville, New Jersey
1998.04 - 2018.05
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Reconciled account files and produced monthly reports.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Organized, facilitated and participated in community service efforts.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Health Administration
St. Francis College
Brooklyn, NY06.1998
Skills
- Traditional Marketing
- Recruiting Clients
- Experienced Buyers' Agent
- New Home Salesmanship
- Lead Follow up
- Negotiations Expert
- Short Sale Foreclosure Resource (SFR)
- Client Relations
- Service Orientation
- Service Oriented
- Contract Preparation
- Property Research
- Open House Management
- Purchase Agreement Writing
- Buyer and Seller Representation
- Leads Prospecting
- Attention to Detail
- MLS Data Entry and Maintenance
- Negotiation Management
Timeline
Realtor
Keller Williams Realty West Monmouth
04.2018 - Current
Office Administration Manager
Elite Martial Arts Academy
1998.04 - 2018.05
Health Administration
St. Francis College
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