Peggy Campbell
Seattle,Washington
Summary
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
28
28
years of professional experience
Work History
In Home Health Care Provider
Brent Campbell
Seattle, WA
09.2023 - Current
- Improved patient satisfaction by providing personalized care and attention to individual needs.
- Enhanced patient recovery times by implementing effective treatment plans and diligently monitoring progress.
- Ensured a safe and comfortable home environment for patients through meticulous housekeeping and organization tasks.
- Promoted patient independence by assisting with daily living activities such as grooming, dressing, and meal preparation.
- Maintained accurate and timely documentation of patient care activities, including medication administration records and treatment notes.
- Effectively communicated with patients'' families to provide updates on progress and address any concerns or questions.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to each patient''s unique needs.
- Facilitated seamless transitions from hospital to home care settings by coordinating with medical professionals, social workers, and family members.
Lead Server
Sugar&Rye
Galveston, TX
01.2023 - 08.2023
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Patient Registrar
Swedish Medical Center
Seattle, WA
12.2017 - 06.2019
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Streamlined the registration process for better efficiency with effective communication and organization skills.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
Server/Catering Server
Meat On A Mission
Kirkland, WA
06.2015 - 10.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Sales Associate
Nordstrom
Seattle, WA
07.2015 - 02.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Office Coordinator
Reflections Dental Centre
Seattle, WA
01.2012 - 06.2013
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
Project Manager
Dal Tile & Stone
Seattle, WA
01.2007 - 07.2009
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Lead Service Attendant
Amtrak National Railroad
Seattle, WA
03.1996 - 12.2002
- Enhanced customer satisfaction by efficiently addressing and resolving service-related concerns.
- Streamlined service procedures for increased team productivity and improved guest experiences.
- Managed a team of service attendants, ensuring timely completion of tasks and optimal performance.
- Implemented new training programs for service attendants, resulting in higher staff retention rates.
- Established strong relationships with clients, fostering loyalty and repeat business.
- Handled high-pressure situations with composure, ensuring quick resolution of issues and minimal impact on guest experience.
- Monitored inventory levels to avoid shortages and maintain adequate supplies at all times.
- Collaborated with other departments to ensure seamless coordination of services for guests.
- Developed effective communication strategies for better team collaboration and workflow management.
Education
No Degree - Nursing Assistance
South Seattle Community College
Seattle, WA09.2009
GED -
Mount Tahoma High School
Tacoma, WA06.1985
Skills
- Documentation And Reporting
- Laundry services
- Recreational Activities
- Palliative Care
- Care Plan Development
- Vital signs monitoring
- Patient Safety
- Mobility support
- Chronic Disease Management
Timeline
In Home Health Care Provider
Brent Campbell
09.2023 - Current
Lead Server
Sugar&Rye
01.2023 - 08.2023
Patient Registrar
Swedish Medical Center
12.2017 - 06.2019
Sales Associate
Nordstrom
07.2015 - 02.2016
Server/Catering Server
Meat On A Mission
06.2015 - 10.2017
Office Coordinator
Reflections Dental Centre
01.2012 - 06.2013
Project Manager
Dal Tile & Stone
01.2007 - 07.2009
Lead Service Attendant
Amtrak National Railroad
03.1996 - 12.2002
No Degree - Nursing Assistance
South Seattle Community College
GED -
Mount Tahoma High School