Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peggy Chavez

Wichita,TX

Summary

Adept at statistical modeling and fostering stakeholder relationships, I excelled as a Fraud and Risk Analyst at AT&T Mobility, where I streamlined reporting processes and enhanced fraud identification measures. My tenure also honed my verbal communication, ensuring effective team collaboration and stakeholder trust.

Overview

29
29
years of professional experience

Work History

Fraud and Risk Analyst

AT&T Mobility
05.2003 - Current
  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
  • Participated in industry conferences and networking events, staying informed on emerging trends and forging connections with fellow professionals in the field.
  • Established trusting relationships with stakeholders through transparent communication and diligent investigation efforts, fostering collaboration within the organization.
  • Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.

Cashier

Walmart
07.1995 - 05.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Vernon High School
Vernon, TX
05-1987

Skills

  • Statistical modeling
  • Telephone and email etiquette
  • Verbal and written communication
  • Transaction monitoring
  • Transaction review
  • Activity monitoring
  • Fraud identification

Timeline

Fraud and Risk Analyst

AT&T Mobility
05.2003 - Current

Cashier

Walmart
07.1995 - 05.2003

High School Diploma -

Vernon High School

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Peggy Chavez