Electronic Health Records (EHR)
Peggy Copeland
Educator
Broomfield,CO
Summary
Vision therapy and higher-education professional with a strong track record in student services, patient support, and advocacy. Recognized as a top-performing department manager, leading small teams across student affairs and disability support services to build robust, collaborative departments. Expertise in developing retention programs for at-risk students and conducting data-driven analyses to inform decisions. Experienced director of disability support services ensuring ADAAA and 504 compliance. Committed to integrity, student success, and operational efficiency through strategic initiative design. Detail-oriented communicator with proven project-management skills and the ability to multitask in fast-paced environments. Proactive in identifying and resolving issues to optimize processes and support team goals.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
Director, Student Success Center
Front Range Community College
12.2012 - 01.2018
- Oversaw budget ($20K), staffing, and administration of the Student Success Center, ensuring policy alignment, compliance with institutional guidelines, and accreditation readiness.
- Supervised administrative staff and work-study students, cultivating a compliant, performance-driven team culture with clear accountability for deliverables and data integrity.
- Planned, developed, and delivered training materials and workshops on student success strategies; organized cross-functional staff to implement programs, emphasizing scalable, evidence-based practices and ED&I considerations.
- Taught workshops and mini-lectures to students; established learning cohorts, documented outcomes, and ensured accessibility of materials to diverse populations.
- Prepared and presented faculty-facing workshops on student success and classroom management, promoting best practices, data-informed decision making, and regulatory compliance.
- Conducted benchmarking research on retention programs at peer institutions to identify best practices, informing policy updates, program enhancements, and governance standards.
- Implemented ongoing program evaluations using direct assessment methods to measure effectiveness, drive data-driven improvements, and demonstrate outcomes to stakeholders; established data governance practices for reporting.
- Collaborated with faculty, student services, and leadership to advance equity, inclusion, and access to success resources for a diverse student population; led ED&I initiatives and tracked progress against goals.
Retention Specialist
Front Range Community College
01.2011 - 01.2018
- Designed and managed key retention initiatives aimed at academically at-risk students, including Embedded Advising (grant-funded, $30K), Early Alert, and Academic Probation/Suspension programs, to support retention and completion of academic goals.
- Collected, maintained, and synthesized complex program data across these initiatives, ensuring data integrity, timely reporting, and compliance with institutional policies.
- Developed and documented assessment procedures to evaluate qualitative and quantitative longitudinal data from a four-year grant study conducted year-round across four developmental classes, enabling data-driven decision making and adherence to accreditation and academic standards.
- Analyzed outcomes to inform policy adjustments and produced actionable, regulator-friendly reports for campus leadership and governance committees.
- Early Alert: Demonstrated data-backed impact of coaching interventions; four success-coaching visits correlated with GPA increases, guiding compliance-relevant resource allocation.
- Academic Probation/Suspension: Implemented and monitored policies to support student success, contributing to improvements in progression and persistence metrics.
- Embedded Advising (grant-funded): Led a cross-functional team of advisors and instructors, supporting over 500 developmental-at-risk students across four developmental classes per term.
- Award recognition: Student Learning Committee Assessment Award (Embedded Advising and Student Success, 2015), signaling credible impact and stakeholder acknowledgment.
- Collaborated with faculty, student services, and leadership to align retention efforts with accreditation standards and policy requirements; produced clear, audit-ready documentation.
Vision Therapist
North Park Vision Center
07.2024 - Current
- Planned, conducted, and documented one-on-one vision therapy programs, evaluating patient progress and designing VT exercise plans to achieve measurable outcomes, demonstrating strong process planning and data-informed decision making.
- Advocated for patients to ensure accurate assessment of needs and compliant therapy outcomes, coordinating with families and care teams to align on treatment plans and home therapy instructions.
- Communicated progress and therapy guidance to patients and caregivers, translating complex clinical information into accessible, user-centered instructions and fostering clear, ongoing stakeholder communication.
- Maintained meticulous documentation of patient progress, treatment plans, and outcomes, supporting regulatory-ready records and quality assurance in care delivery.
- Ensured adherence to HIPAA standards and privacy regulations, safeguarding patient information in all documentation and communications.
- Collaborated with multidisciplinary staff to adjust interventions based on progress data, illustrating adaptability, evidence gathering, and cross-functional teamwork.
- Led patient education efforts by explaining home exercises and progress in accessible terms, contributing to structured education/outreach and improved adherence.
- Utilized electronic health records to track progress, ensuring data integrity and compliance with privacy standards.
Director, Disability Support Services
Front Range Community College
02.2018 - 10.2023
- Led accessibility and disability-support programs in compliance with ADAAA and Section 504, including policy development, program oversight, and procedures to ensure equitable access and regulatory adherence.
- Managed an annual caseload of 1,000 students, tracking accommodations, progress, and outcomes to inform data-driven decision making and continuous improvement.
- Collaborated with faculty, staff, and administrators to raise awareness of disability issues, foster an inclusive campus culture, and ensure consistent application of accessibility standards across departments.
- Planned and executed training for faculty and staff on best practices for supporting students with disabilities, emphasizing compliance with legal requirements and accessibility guidelines.
- Administered the Disability Services budget, ensuring resources aligned with institutional guidelines and compliant with fiscal controls.
- Oversaw coordinated accommodations (extended testing, note-taking, assistive tech) to support student success, with emphasis on process documentation and audit-ready records.
- Served as a liaison among students, faculty, and campus stakeholders to address concerns, facilitate clear communication, and provide guidance on disability-related issues.
- Led efforts to stay current on trends in disability services and higher education, incorporating continuous improvement, program evaluation, and data-informed policy updates.
- Initiated and participated in Education/Outreach initiatives to inform students and families about services, eligibility, and accommodations, aligning with broader outreach goals and equity objectives.
Psychology Instructor
Front Range Community College
08.2001 - 01.2011
- Designed and delivered campus-based and online Psychology courses (Human Growth & Development; Abnormal Psychology; General Psychology I & II), employing evidence-based instructional strategies to support diverse learners.
- Managed a heavy teaching load of four classes per semester (avg. 35 students per class, including summer terms), demonstrating strong classroom leadership, time management, and stakeholder communication with students, colleagues, and campus partners.
- Developed and implemented course assessment techniques to identify student weaknesses and apply targeted instructional interventions, aligning with data-informed decision making and program effectiveness.
- Mentored new instructors on evidence-based classroom management and instructional best practices, contributing to faculty development and consistency across sections.
- Maintained positive working relationships with staff, students, departments, campuses, community organizations, and the public, supporting collaborative initiatives and outreach.
- Served on the Social Science Department's Critical Thinking committee as representative, contributing to program governance and curriculum quality assurance.
- Consistently earned excellent course evaluations, reflecting effective teaching, engagement, and learning outcomes.
- Active Minds faculty advisor: led student mental health awareness initiatives, enhancing student well-being and campus culture through structured programming and outreach.
- Honors and recognition: Master Teacher (2009); nominated multiple years (2002, 2003, 2005, 2007, 2008); listed in Who's Who Among America's Teachers (2005, 2006), demonstrating leadership and peer recognition.
Education
M.A. - Educational Psychology
University of Colorado Boulder
Boulder, COB.A. - Psychology; Cum Laude in Philosophy
University of Colorado Boulder
Boulder, COA.A. - Liberal Arts
Front Range Community College
Westminster, COSkills
- Compliance investigations and audits
- Regulatory reporting
- Data governance and analysis
- Policy development and governance
- Stakeholder collaboration
- Diversity, equity, and inclusion initiatives
- Project oversight
- Records management
- Curriculum development and training
- Threat assessment strategies
Clinical documentation
Remote assistance
Certification
- Essentials for Supervisors, 2013
- SafeTALK, Suicide Prevention Program, 2012
- NACADA – National Advising Conference
- COWY – Colorado-Wyoming Advising Conference
- NABITA – Risk Assessment Certification, 2012
- QPR (Question, Persuade, and Refer), Institute for Suicide Prevention, 2011
- NaBita – National Behavioral Intervention Team Association Conference
Awards
Master Teacher, FRCC – Westminster Campus, 2009, Meritorious Performance Appraisal, FRCC – Boulder County Campus, 2012; 2013; 2020, Innovation Grant, FRCC – Boulder County Campus Retention Project, 2012–2014, Outstanding Administrator, FRCC – Boulder County Campus, 2013, Excellence in Assessment, FRCC – Boulder County Campus, 2015, Excellence in Service to Students, FRCC – Boulder County Campus, 2017
Accomplishments
- Supervised team of 10 staff members.
Affiliations
- NaBita (National Behavioral Intervention Team for preventing campus violence), 2010, 2023
- Colorado Community College Accessibility Team Lead (13 colleges), 2018, 2020
- Course iTeam (Campus-specific implementation team for success course design and implementation), 2016, 2018
- Continuing Student Team (College-wide collaboration to identify barriers to student success), 2012, 2015
- Administrative Assembly (Co-Chair), 2011, 2012
- Administrative Assembly (Chair), 2012, 2013
- Student Success Course Task Force, 2011, 2012
- Essentials for Supervisors, 2012, 2018
Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Paid sick leaveWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionCareer advancement401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Software
Google Docs
Microsoft 365
Learning Management Systems (LMS): Desire2Learn
Conference meeting management: Zoom, Teams, WebEx, Google Meet
Protection and Compliance: HIPPA-aware tools; FERPA-compliant shared drives
Languages
English
Native or Bilingual
Interests
Gardening
Dogs
Timeline
Vision Therapist
North Park Vision Center
07.2024 - Current
Director, Disability Support Services
Front Range Community College
02.2018 - 10.2023
Director, Student Success Center
Front Range Community College
12.2012 - 01.2018
Retention Specialist
Front Range Community College
01.2011 - 01.2018
Psychology Instructor
Front Range Community College
08.2001 - 01.2011
M.A. - Educational Psychology
University of Colorado Boulder
B.A. - Psychology; Cum Laude in Philosophy
University of Colorado Boulder
A.A. - Liberal Arts
Front Range Community College