Peggy Coplen
Lawrence,KS
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 27 years. Always willing to help others.
Overview
27
27
years of professional experience
Work History
Medical Front Office Receptionist
Lawrence Eye Care Associates, P.A.
Lawrence, KS
09.2010 - Current
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
Medical Front Office Receptionist
First Med
Lawrence, KS
09.2008 - 09.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Transcribed phone messages and relayed to appropriate personnel
- Managed multi-line phone system and pleasantly greeted patients
- Completed clerical duties and tasks for clinic administration
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Adhered to strict HIPAA guidelines to protect patient privacy
- Supported office staff and operational requirements with administrative tasks
- Maintained current and accurate medical records for patients
- Helped patients complete necessary medical forms and documentation
- Organized paperwork such as charts and reports for office and patient needs
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
Medical Records and Health Information Technician
Monarch Plastic Surgery
08.2007 - 08.2008
- Managed electronic health record (EHR) systems to ensure data accuracy and completeness.
- Developed and implemented processes for efficient medical records retrieval and storage.
- Trained staff on compliance with HIPAA regulations and proper information handling techniques.
- Conducted regular audits of medical records to maintain integrity and confidentiality standards.
Education
Some College (No Degree) -
Johnson County Community College
Overland Park, KSHigh School Diploma -
Hedrick High School
Hedrick,IA05.1982
Skills
- Time Management
- Data Entry Software
- Problem Solving
- Medical Recordkeeping
- Cleaning and Sterilizing
- Customer Service
- Patient Referral
- HIPAA Compliance
- Payment Scheduling and Collection
- Detail-Oriented
- Appointment Scheduling
- Organization and Time Management
- Cash Handling
Timeline
Medical Front Office Receptionist
Lawrence Eye Care Associates, P.A.
09.2010 - Current
Medical Front Office Receptionist
First Med
09.2008 - 09.2010
Medical Records and Health Information Technician
Monarch Plastic Surgery
08.2007 - 08.2008
Some College (No Degree) -
Johnson County Community College
High School Diploma -
Hedrick High School