Peggy Croucher
Alma,KS
Summary
Experienced Insurance Coordinator with 10 years of fast-paced, high-volume environment experience. Highly proficient in efficiently verifying, coordinating, and processing insurance payments. Skilled in resolving issues and effectively liaising between insurance providers, companies, and policyholders. Seeking an administrative position with a forward-thinking company known for its excellent industry reputation to utilize strong communication skills and customer service abilities while pursuing opportunities for learning and advancement.
Overview
32
32
years of professional experience
Work History
Insurance Coordinator
Vaughn Pediatric Dentistry
06.2017 - Current
- Verifying insurance coverage: Checking that patients have insurance coverage before scheduling procedures and that their benefits will cover the dental fees
- Educating patients: Informing patients about their coverage and any treatments that won't be covered
- Processing claims: Filing insurance claims and submitting them to insurance companies
- Tracking payments: Following up on insurance payments and ensuring prior authorizations are approved or denied before appointments
- Managing relationships: Working with insurance providers to resolve coverage or financial issues and maintaining good relationships with them
- Providing customer service: Handling patient inquiries and providing exceptional customer service
- Other responsibilities may include Preparing reports and memos, Scheduling appointments, Completing data entry on insurance verification forms, Updating patient accounts with coverage information, and Updating insurance fee schedules.
Financial Coordinator
Joseph A. Laudie, DDS
08.2013 - 06.2017
- Daily deposits
- Call insurance companies for patient benefits and eligibility
- Assist in answering phones and scheduling patients
- Collect patient portion from patients
- Present treatment plans to patients
- Enter EOB's into the computer and file claims daily
- Send out statements and make necessary phone calls to collect past-due balances?
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Explained insurance benefits, fees and procedures to patients.
Accounts Receivables
Midwest Kia
04.2013 - 08.2013
- Daily deposits for company
- Stock cars into computer system
- Monthly statements for customers
- Knowledge of Reynolds computer system
- Rebates for customers, collect information needed to submit rebate for payment
- Filing car deals.
Administrative Assistant
3S Engineering, LLC
08.2011 - 03.2013
- Answer multi phone line
- Accounts payable/receivables, entering invoices in QuickBooks, creating invoices for customers
- Enter timesheets into QuickBooks
- Create Word Documents and spreadsheets in Microsoft Word and Excel
- Make travel arrangements for my boss and contractors including airfare, hotel, and rental cars
- Create shipping documents in UPS and FedEx
- Order supplies for office
- Created profit/loss spreadsheet for projects
- Draft quote letters for customers.
Billing Clerk-Accounts Receivables
Dugan Truck Line
12.2010 - 08.2011
- Enter bills in computer system for delivery of product the follow day for several terminals
- Filing, scanning documents, entering fuel and truck mileage in computer system
- Answer phones; work with other terminals regarding bills that we entered for them
- Daily posting of accounts and producing invoices
- Daily deposits
- Rating freight and splits for interline companies and agents.
Cash Management and Customer Service Rep
Fidelity Bank
09.2008 - 02.2011
- Balance daily reports for internal and external ACH transactions
- Send and receive incoming and outgoing wires
- Send statements out for SEI
- Keep spreadsheets for daily reports
- Customer Service
- Research phone numbers for ACH phone numbers
- Assist customers with general question on their account, help with online banking and bill pay
- Setting up the customer Commercial Banking online for Payroll and Ach.
Campaign Coordinator
The Leukemia and Lymphoma Society
07.2007 - 09.2008
- Recruiting participants for our Team in Training Program
- Present information to participants about our events
- Marketing for our campaign, TV interviews, radio PSA's, etc
- Organize training runs for participants
- Assist individuals with their fundraising.
Accounts Payable/Receivables
Steven Motor Group
07.2005 - 07.2007
- Balance daily books for Volkswagen store
- Monthly statements for customers
- Perform invoicing to external customers as well as internal department
- Maintain all data entry for sales and inventory control
- Daily deposits for Volkswagen store
- Balance sheets, bank reconciliation.
Customer Service
USF Dugan Trucking
01.2004 - 07.2005
- Tracking freight for customers and internal departments
- Run miscellaneous reports.
Nanny
Ralph and Carole Baird
01.2003 - 01.2004
- Providing all daily needs of twin boys
- Planning and preparing meals for children and initial prep work for dinner
- Planning activities (educational and physical skill building and also entertaining)
- Housekeeping duties, including children's laundry, kitchen, cleaning of entire home.
Front Desk - Part time
Worldgate Sport and Health
02.2003 - 12.2003
- Various responsibilities including answering multiple phone line system
- Assist customers inquiring about classes and activities.
Nanny
Steve and Terri Astor
11.2001 - 11.2001
- Provide all daily needs of a newborn through first year
- Planning and preparing meals for children and initial prep work for dinner
- Housekeeping duties, including children's laundry, kitchen, cleaning of entire home
- Planning activities (educational and physical skill building and also entertaining).
Accounts Payable
Glickman Inc.
09.2001 - 11.2001
- Assist customers inquiring about product knowledge, quote information and special services
- Perform invoicing to external customers as well as internal departments
- Maintain all data entry for sales, expediting and inventory control
- Various responsibilities including answering phones and filing.
Receptionist
Manpower
04.2001 - 09.2001
- Various responsibilities including answering multiple phone lines
- Assist customers inquiring about new job available.
Office Manager
Piccadilly Market and Grill
01.1999 - 02.2001
- Balance journals between parent company and subsidiary
- Prepare spreadsheets for internal labor and sales
- Perform invoicing for internal departments
- Maintain data in keystrokes for grocery department and cashiers, create and maintain signs and labels for each product
- Responsible for various job tasks including answering phones, filing and ordering of supplies.
Administrative Assistant
Globe Engineering Co.
03.1997 - 11.1998
- Assist customers inquiring about product knowledge, quote information and special services
- Perform invoicing to external customers
- Organize specification books for the inspection qualification for each aircraft part produced within the company
- Maintain all data entry for sales, expediting and inventory control
- Answering phones and filing.
Bookkeeper/Teller
Garden Plain State Bank
08.1992 - 03.1997
- Data Entry concerning customer loans
- Research and respond to customer inquiries regarding accounts
- Bank teller services in lobby and drive-thru
- Balance journals between parent company and subsidiary
- Encoded checks that entered into bank system on daily basis
- Opening of savings and checking accounts
- Responsible for various tasks including typing forms, mailings, and filing.
Education
Skills
- Microsoft Office (Word, Excel, Outlook)
- Word Perfect, Word Pro, and QuickBooks
- Internet, Citrix, Reynolds
- Typing, 10-key, postage machines, copiers, fax machines, filing, multiple phone line systems, Open Dental Software
- Over thirty years of providing friendly and courteous service to internal and external customers
- Over 20 years of bookkeeping experience, specializing in daily journal entries, invoicing, and balancing of journals
- Proven knowledge 10-key, handling multiple phone lines, standardized filing practices, mail
- Insurance processes
- Insurance claims processing
- Insurance Verification
- Customer service and assistance
Timeline
Insurance Coordinator
Vaughn Pediatric Dentistry
06.2017 - Current
Financial Coordinator
Joseph A. Laudie, DDS
08.2013 - 06.2017
Accounts Receivables
Midwest Kia
04.2013 - 08.2013
Administrative Assistant
3S Engineering, LLC
08.2011 - 03.2013
Billing Clerk-Accounts Receivables
Dugan Truck Line
12.2010 - 08.2011
Cash Management and Customer Service Rep
Fidelity Bank
09.2008 - 02.2011
Campaign Coordinator
The Leukemia and Lymphoma Society
07.2007 - 09.2008
Accounts Payable/Receivables
Steven Motor Group
07.2005 - 07.2007
Customer Service
USF Dugan Trucking
01.2004 - 07.2005
Front Desk - Part time
Worldgate Sport and Health
02.2003 - 12.2003
Nanny
Ralph and Carole Baird
01.2003 - 01.2004
Nanny
Steve and Terri Astor
11.2001 - 11.2001
Accounts Payable
Glickman Inc.
09.2001 - 11.2001
Receptionist
Manpower
04.2001 - 09.2001
Office Manager
Piccadilly Market and Grill
01.1999 - 02.2001
Administrative Assistant
Globe Engineering Co.
03.1997 - 11.1998
Bookkeeper/Teller
Garden Plain State Bank
08.1992 - 03.1997
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