Peggy Deer

Database Technician/Administrative Assistant

City of Greenwood

04.2001 - 06.2025

Implemented and Administered our main software, Cityworks, for use in asset management, permitting, and record keeping.
Provided end-user training on database management tools, empowering users to efficiently manage their own data requirements.
Streamlined data retrieval processes, providing faster access to essential information for endusers.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Maintained inventory of office supplies and placed orders.
Developed filing system for historical documents, preserving important company records and improving access to information.
Improved document processing speed by introducing automated templates for routine correspondence.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
Supported the development of an online permitting system for increased accessibility and user satisfaction.
Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
Contributed to overall departmental improvement by suggesting new strategies for increased efficiency and effectiveness in the permitting process.
Actively participated in team meetings, sharing insights and expertise to support colleagues in their work and improve overall department performance.
Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
Performed routine data entry or document management.
Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Responded to requests for information from public, other municipalities or state and federal legislative offices.
Researched information in municipal archives upon request of public officials or private citizens.
Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Assisted in development of application related training materials and software user-guides.
Designed, developed, modified, and maintained Crystal Reports.
Maintained up-to-date knowledge of local codes and regulations to provide accurate guidance to applicants and colleagues.
Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
Improved permit processing efficiency by streamlining application procedures and documentation requirements.
Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.

Summary

Overview

Work History

Database Technician/Administrative Assistant

Education

Associate of Science - Database Administration

Skills

Accomplishments

Timeline

Database Technician/Administrative Assistant

Associate of Science - Database Administration

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