Peggy Donner
Pensacola,FL
Summary
Dynamic Registered Nurse with extensive experience at Denver Health Medical Center, excelling in patient assessments and critical care. Proven ability to enhance patient outcomes through compassionate care and effective communication. Skilled in medication administration and infection control, fostering a safe environment while mentoring junior staff to uphold high standards of care.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
47
47
years of professional experience
Work History
Cashier
Safeway
04.2019 - 07.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout areas to ensure efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Trained new cashiers on operational procedures and company policies.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
- Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
- Maintained up-to-date knowledge of store promotions and policies to provide accurate information to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Produce Department Associate
Walmart
08.2018 - 04.2019
- Managed daily produce inventory, ensuring freshness and quality standards met consistently.
- Developed and maintained visual merchandising displays to maximize product appeal and drive sales.
- Monitored stock levels and rotated items as needed to ensure optimal freshness for customer satisfaction.
- Developed strong relationships with both coworkers and customers by demonstrating excellent communication skills and a positive attitude on a daily basis.
- Conducted routine inspections of products for quality control purposes, removing any damaged or expired items promptly.
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the produce department.
- Assisted customers with special requests, leading to a higher level of personalized service and repeat business.
- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Registered Nurse
Denver Health Medical Center
03.2018 - 08.2018
- Administered medications and treatments according to established protocols and physician orders.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Monitored patient vital signs, reporting significant changes to medical staff promptly.
- Educated patients and families on health management and post-discharge care instructions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Recorded details regarding therapies to keep patient charts updated.
Registered Nurse
Baptist Medical Center
10.2013 - 08.2017
- Led nursing shifts, ensuring adherence to best practices and quality standards in patient care.
- Mentored junior nurses, providing guidance on clinical procedures and patient interaction techniques.
- Streamlined workflow processes, enhancing efficiency in patient admissions and discharges.
- Advocated for patient needs during multidisciplinary rounds, influencing care decisions collaboratively.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Monitored patient vital signs, reporting significant changes to medical staff promptly.
- Educated patients and families on health management and post-discharge care instructions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Registered Nurse
Various Hospitals
03.1977 - 11.2013
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Administered medications and treatments according to established protocols and physician orders.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Recorded details regarding therapies to keep patient charts updated.
- Led nursing shifts, ensuring adherence to best practices and quality standards in patient care.
- Mentored junior nurses, providing guidance on clinical procedures and patient interaction techniques.
- Advocated for patient needs during multidisciplinary rounds, influencing care decisions collaboratively.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Monitored patient vital signs, reporting significant changes to medical staff promptly.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Education
Doctor of Nursing Practice - Nursing
University of South Alabama
Mobile, AL06-2014
Master of Science - Nursing
University of Alaska Anchorage
Anchorage, AK06-1993
Bachelor of Science - Nursing
University of North Carolina At Chapel Hill
Chapel Hill, NC06-1989
Bachelor of Science - Psychology
University of Southern Mississippi
Hattiesburg, MS06-1985
Registered Nurse Diploma - Nursing
Hamot Medical Center School of Nursing
Erie, PA12-1976
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Medication and IV administration
- Direct patient care; Patient assessments; strong clinical judgment; Documentation and charting; evaluation of care
- Patient education and counseling
- Infection control measures
- Critical care
- Emergency response
- Precepting and staff supervision
- High level of autonomy
Timeline
Cashier
Safeway
04.2019 - 07.2024
Produce Department Associate
Walmart
08.2018 - 04.2019
Registered Nurse
Denver Health Medical Center
03.2018 - 08.2018
Registered Nurse
Baptist Medical Center
10.2013 - 08.2017
Registered Nurse
Various Hospitals
03.1977 - 11.2013
Doctor of Nursing Practice - Nursing
University of South Alabama
Master of Science - Nursing
University of Alaska Anchorage
Bachelor of Science - Nursing
University of North Carolina At Chapel Hill
Bachelor of Science - Psychology
University of Southern Mississippi
Registered Nurse Diploma - Nursing
Hamot Medical Center School of Nursing