Peggy Embrey
Elwood
Summary
QA Specialist with extensive experience in test protocol development and regulatory compliance. Proven track record in quality control, ensuring adherence to industry standards. Strong skills in customer service, multitasking, and time management contribute to efficient project execution.
Strong, ethical background, and many years of experience at different job titles.
Overview
32
32
years of professional experience
Work History
QA Specialist
Nestle USA
Trenton
10.2021 - Current
- Developed and maintained testing protocols for various product categories.
- Collaborated with cross-functional teams to address quality-related issues promptly.
- Reviewed product specifications to verify adherence to regulatory requirements.
- Monitored production systems regularly to identify any potential bugs or issues.
- Evaluated new features or enhancements from a quality assurance perspective.
- Executed end-to-end tests to ensure all components of the system are working as expected.
- Identified, investigated and documented defects in the system.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Consulted with management and personnel to educate on QA standards.
- Maintained lab cleanliness and safety standards.
- Identified quality problems and recommended solutions.
- Conducted tests on product samples and recorded results.
- Conducted quality inspections on production lines to ensure compliance with standards.
- Trained new staff on quality assurance processes and best practices.
- Also worked as a Processing Operator in Flash 18 line and worked on the Dry line as an Operator.
Production/PPE Room Tech
Daily's® Premium Meats
St Joseph
01.2020 - 10.2021
- Operated machinery for processing and packaging meat products.
- Maintained cleanliness and organization of work areas and equipment.
- Followed safety protocols to minimize workplace hazards.
- Assisted in training new technicians on operational procedures. PPE Room clerk: responsible for handing out all equipment to production employees as needed. Excellent customer service skills, attitude, and ability to work in a team environment, adhering to guidelines set forth for the PPE room.
Administrator
State Of Missouri
Stewartsville
12.2014 - 05.2018
- Managed office operations and coordinated daily administrative tasks effectively.
- Organized and maintained official documents and records for state compliance.
- Assisted in budget preparation and monitored expenditures for state programs.
- Developed and implemented office procedures to improve workflow efficiency.
- Maintained inventory of supplies and ordered materials as needed for operations.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Checked office stock to determine supply levels and maintain inventory.
Manager
Universal Acceptance Corporation
Saint Joseph
07.2008 - 09.2013
- Led team meetings to align project goals and timelines.
- Developed strategic plans to enhance operational efficiency.
- Collaborated with cross-functional teams to drive process improvements.
- Oversaw training programs for new employees and ongoing staff development.
- Implemented best practices for project management and execution.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Sales manager from 7/2/2008 to 9/20/2013, then did call center work from 9/20/2013 to 10/10/2013, about three weeks before leaving the company.
Customer Relations Specialist
Citigroup: Citi Cards
Kansas City
11.1999 - 12.2006
- Managed customer inquiries through phone and email channels.
- Resolved complaints by providing tailored solutions and support.
- Collaborated with cross-functional teams to enhance customer experience.
- Maintained accurate customer records using CRM software.
- Trained new staff on customer service protocols and systems.
- Conducted follow-up calls to ensure customer satisfaction levels remained high.
- Collaborated with other departments to ensure timely resolution of customer issues.
- Advised customers on company policies, procedures and regulations related to the product or service they purchased.
- Developed relationships with customers to ensure repeat business.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for process improvement within the department.
- Consulted with customers to resolve service and billing issues.
- Maintained accurate records of customer interactions and transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Upheld privacy and security requirements for customer information.
- Participated in team meetings to share best practices regarding customer relations management.
- Created reports detailing customer feedback, trends, suggestions and complaints.
- Identified opportunities to increase sales through improved service offerings.
- Addressed inquiries from clients and department team members.
- Analyzed customer interaction patterns to identify trends and opportunities for upselling.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Radiology Representative
Heartland Health Care Center
Saint Joseph
01.1994 - 01.1999
- Educated patients on preparation and safety protocols for imaging procedures.
- Maintained compliance with health regulations and safety standards in radiology practices.
- Assisted in training new staff on imaging techniques and equipment usage.
- Documented patient information accurately in electronic health records systems.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Ensured compliance with safety standards in the radiology department.
- Adhered to radiation protection guidelines during all imaging procedures.
- Coordinated scheduling of exams between various departments throughout the hospital facility.
- Assisted patients in positioning for exams and answered questions about the procedure being performed.
- Provided administrative support by preparing documents, entering data into computer systems, filing paperwork.
- Evaluated incoming orders from referring physicians for accuracy prior to performing tests.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Maintained patient confidentiality and privacy according to policies and regulations to help patients feel secure and comfortable with interactions.
Education
Certification - Welding And Medical Office
NS Hillyards Technical Trade School
Saint Joseph, MO01-1996
GED -
Missouri Western State University
Saint Joseph, MO01-1994
Some College (No Degree) - General Studies
Missouri Western State University
Saint Joseph, MOSkills
- Test protocol development
- Quality inspection
- Defect documentation
- Regulatory compliance
- End-to-end testing
- Cross-functional collaboration
- Dmo computer program
- Kiosk portal
- Seam Pro database
- word processing
- Microsoft Excel
Timeline
QA Specialist
Nestle USA
10.2021 - Current
Production/PPE Room Tech
Daily's® Premium Meats
01.2020 - 10.2021
Administrator
State Of Missouri
12.2014 - 05.2018
Manager
Universal Acceptance Corporation
07.2008 - 09.2013
Customer Relations Specialist
Citigroup: Citi Cards
11.1999 - 12.2006
Radiology Representative
Heartland Health Care Center
01.1994 - 01.1999
Certification - Welding And Medical Office
NS Hillyards Technical Trade School
GED -
Missouri Western State University
Some College (No Degree) - General Studies
Missouri Western State University