Peggy Francis

Seasoned professional with a robust background in coaching and project development, notably at Western Governors University. Demonstrated leadership through the creation of innovative programs and training initiatives, enhancing student success and staff performance. Expert in data-driven strategies, with a talent for empowering individuals and teams to achieve their goals. Strengths lie in communication, leadership, problem-solving skills and ability to motivate others for improved performance. Previous roles have involved creating an environment that fosters learning and growth, leading to significant improvements in program execution and participant satisfaction.

• Award: MVP Mentor of the Year: School of Technology - 10/24
• Recognition Awards: Aiming True and Student Obsessed - BSITMSITMUG Team, 10/23 - 10/24
• Maricopa County Adult Probation, 20 awards for teamwork, leadership, program development, training, curriculum, Drug Court national recognitions, Presentence Division Re-Organization and victim rights, 06/92 - 09/22
• Maricopa County Community College District, 10 Digital High Fives and recognition for student outreach
• Girl Scouts of America, 15-year Service Award, 2 Bronze Awards, 08/01 - 06/15

CURRICULM DEVELOPMENT/WORKSHOP PRESENTATIONS/PROJECT DEVELOPMENT

Western Governors University:

Presenter/Trainer: Educate, Empower, Excel: Nurturing Rising Talent at WGU 2024 Symposium

Presenter/Trainer: WGU College of Technology 2024 Summit

Trainer: WGU College of Technology Summit - Lead Team Building

Trainer: MOMI Dashboard Initiative: MOMI Champion

Project Creator: New Streamlined Onboarding Procedure for BSITMSITMUG Department

Project Creator: Back on Track Program for Rising Talent Students Using MOMI Data-Driven Strategies

Project Creator/Trainer: Motivated Sequence Mentoring: Motivational Interviewing and Addressing Self-Sabotaging Behaviors using data-driven techniques

Trainer: DEI Practices for Mentors

Trainer and Coach: Peer Coach for several new mentors

Trainer: Growth Mindset for Mentors and helping students overcome obstacles

Cross-Function Team Collaboration: Lead presenter instructor/mentor collaboration for Best Practices for IT/Cloud collaboration meeting MOMI, data driven decision making

Cross-Function Team Collaboration: Data Dig MOMI Best Practices 4 part training: Co-Leader of instructor/mentor initiative for Best Practices for BSITMSITMUG all team to use data-driven decision making

Cross-Functional Team Collaboration: Call Recording initiative – Co-Lead, monthly trainings for staff on Best Practices use of tool

Team Lead: Collaboration for Sharepoint site creation for BSITMSITMUG Mentor Department

Collaboration: Co-Lead of Superteam Dashboard to drive results, meet organizational goals

Chandler Gilbert Community College:

Cross-function Team: FYE Pilot Program Curriculum Developer

Presenter: Arizona Women in Higher Education 2024 Conference Presenter

Ability Maricopa Convocation 2023 and 2024 Master of Ceremonies and Speaker

Curriculum Design: COM263 shell course through C.A.R.E. Act Grant

Instruction and Curriculum: COM225, COM230, COM263, COM100: hybrid, Face-to-face

Mesa Community College:

AZ NOSS 2023 Conference Presenter

SENDAS Grant (Title V) iBelong Instructor

Ability Maricopa Convocation 2023 and 2024 Master of Ceremonies and Speaker

SENDAS Grant (Title V) Mindfulness Faculty Curriculum and 2023 Conference Presenter

FYE Pilot Program Curriculum Developer: live online, hybrid, Face-to-face, asynchronous

Maricopa County Adult Probation:

Cross-Functional Team Lead: Presentence Division Reengineering Project Developer

Coaching, Training, Data-Driven: Presentence Division Trainer, Mentorship Program, Policy Writer, Victim Rights, Report Writing, Trainings on Specialized Populations

Data Driven Project: 38-week counseling curriculum for Drug Court Program, resulted in meeting organizational objectives

Data Driven Project: 6 -week financial compliance curriculum, resulted in creating a division to drive organizational objectives and increase payments/reduce deliquencies

• WGU Trainings: Articulate, Sharepoint, Emerging Leaders - Completed; ICX - In Process
• Chandler Gilbert Community College: Accessibility, RSI, Curriculum for Online, Hybrid Curriculum/Instruction
• Retired Badge 1122, Arizona Probation Officer Association, 30 service years
• Institutional Representative, Arizona Women in Higher Education
• ADA Task Force, Events Team Member, Maricopa County Community College District Ability Affinity Group
• Member, Arizona National Organization for Student Success
• Member, SENDAS Grant (Title V)
• Certified School Counselor, Arizona Board of Education

• Department of Economic Security, Maricopa County, AZ, 06/88 - 01/91, Part-Time, CONTRACT PROVIDER – Division of Disability Services Provided respite and occupational therapy to special needs children and families.
• Best Products, Mesa, AZ, 08/85 - 06/88, Part-Time, JEWELRY SALES ASSOCIATE Sold jewelry ranging from low to high end items.

• C.G.C.C. Service Learning, 08/12 - 01/20, ADJUNCT FACULTY Developed Servicing Learning curriculum and project incorporated into the COM230: Small Group Communication course.
• Girl Scouts of America, 08/01 - 06/15, TROOP LEADER #334/#392 Leader from 2001 until 2015.
• City of Grace Church, 06/95 - 06/13, VOLUNTEER FACILITATOR Confident Kids Program (parent/child counseling), praise team, floor supervisor.
• Edu-Prize School, 08/01 - 12/12, PARENT VOLUNTEER Reading tutor, Art Masterpiece Facilitator.

• Public speaking
• First Year Experience Students
• First Generation and Indigenous Student Populations
• Instruction
• Project Management
• Faculty Innovation
• Academic Advisement & Career Development
• Training & Facilitation
• Counseling
• Mentoring
• Motivational Interviewing
• Team Building
• Innovation in the Workplace
• Policy & Grant Writing
• Curriculum Development
• Workshop Facilitation
• Service Learning & Community Restoration
• Data-Driven Results for Organizational Outcomes
• Coaching and Mentoring