Summary
Overview
Work History
Education
Skills
Timeline
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Peggy freeman

BATAVIA

Summary

Dynamic customer service professional with extensive experience at Fhcann and Associates, excelling in complaint resolution and CRM software utilization. Proven ability to enhance customer satisfaction through active listening and effective communication. Recognized for fostering loyalty and repeat business while maintaining professionalism in high-pressure environments.

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Overview

17
17
years of professional experience

Work History

CSR

Fhcann and Associates
05.2020 - Current
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Managed customer complaints, ensuring timely resolution and satisfaction.
  • Collaborated with team members to enhance service delivery and efficiency.
  • Maintained detailed records of customer interactions for quality assurance.
  • Managed high-volume calls, maintaining professionalism and accuracy in information delivery.
  • Resolved customer inquiries efficiently, ensuring satisfaction and fostering loyalty.
  • Utilized CRM software to track interactions and analyze customer needs for better support.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Server

Bob Evans Restaurant
02.2018 - 05.2020
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Coordinated food and beverage orders, optimizing efficiency during peak hours.
  • Trained new staff on menu items, service standards, and operational procedures.
  • Managed cash register operations, maintaining accuracy in transactions and balancing drawers.
  • Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions.
  • Processed payments accurately using POS systems, improving transaction efficiency.
  • Resolved guest complaints promptly, maintaining positive dining experiences and reputation.

Server Trainer

Mimi's Cafe
04.2008 - 02.2018
  • Trained new servers on menu knowledge, service standards, and best practices.
  • Led orientation sessions to ensure consistent onboarding and performance expectations.
  • Implemented training materials that enhanced staff understanding of food safety protocols.
  • Evaluated server performance through observation and feedback, fostering professional development.
  • Mentored junior staff, promoting teamwork and enhancing overall service delivery.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Education

High School Diploma -

GLEN ESTE HIGH SCHOOL
Cincinnati, OH

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Professional telephone demeanor
  • Payment processing
  • Scheduling
  • Office equipment proficiency

Timeline

CSR

Fhcann and Associates
05.2020 - Current

Server

Bob Evans Restaurant
02.2018 - 05.2020

Server Trainer

Mimi's Cafe
04.2008 - 02.2018

High School Diploma -

GLEN ESTE HIGH SCHOOL

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Peggy freeman