Summary
Overview
Work History
Education
Skills
Timeline
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Peggy Fryer

Kansas City,Missouri

Summary

Shipping Coordinator skilled at working with carriers to effectively ship to domestic and international locations. Quality-driven and hardworking with positive personality and over 4 years of experience in shipping and logistics. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

29
29
years of professional experience

Work History

Shipping and Receiving Coordinator

Wear-Concepts
06.2020 - 05.2024
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
  • Utilized advanced tracking software to monitor shipment progress from origin to destination accurately, keeping customers informed throughout process.
  • Established strong relationships with key carrier representatives, ensuring priority handling and timely resolution of any shipping issues.
  • Monitored and tracked shipments to determine timely delivery and minimize delays.
  • Provided back up receptionist duties to insure highest level of client responsiveness.
  • Offered team member support.
  • Handled day-to-day shipping and receiving overseeing more than 25 packages per day.

Client Relations Liaison

Wear-Concepts
01.2017 - 06.2020
  • Maintained high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Successfully communicated with entities inside and outside of business.
  • Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
  • Provided back up receptionist duties to insure highest level of client responsiveness.
  • Offered excellent customer service to all clients and team member support.

Accountant/Tax Preparer

Professional Accounting Services
01.2014 - 06.2016
  • Delivered payroll and accounting support for 25 different clients in different industries.
  • Filed tax quarterly payment with federal, state and local agencies on time and with accuracy
  • Prepared individual and business tax returns to insure all exemptions and credits were applied for maximum value.
  • Scanned client financial documents and filed electronically in secure database.
  • Mailed W2 and 1099 to insure compliance.
  • Provided back up receptionist duties to insure highest level of client responsiveness.
  • Offered excellent customer service to all clients and team member support.
  • Completed insurance audits to insure best price based on business changing.
  • Managed payroll process using intercept EFT variables software.

Office Manager

H & R Block Tax Service
01.1995 - 06.2014
  • Led 1800 return office consisting of 13 tax and client service professionals, partnered with District Manager on marketing and office growth initiatives.
  • Served as district training expert for seasonal associates in tax and client services.
  • Led office to complete to complete 175 Second Looks (tax return reviews); top 1/3 in district (292% over target).
  • Achieved 98% Client Retention through stellar client service and execution of company initiatives.
  • Served as field liaison for FSO (WHQ) on nationwide initiatives such as W2 early access to ensure field buy in and credibility.
  • Scheduled client service labor, consistently exceeding labor budgets while not compromising client experience.
  • Collaborative and supportive leadership style resulting in 100% Tax professional retention for 4 consecutive years (#1 in district).

Quality Assurance Electronic-file Team Lead/Analyst

H & R Block Tax Services
07.2008 - 12.2012
  • Lead E-File Quality Assurance team consisting of 6 seasonal associates.
  • Wrote and tested case studies used to validate state specific tax laws coded into H & R Block's proprietary tax software. Documented defects found to be leveraged by IT developers for software error mitigation.
  • Assigned tasks to others and kept them on track so supervisor can complete other duties and tasks are done in timely manner.
  • Met goal of getting all available states' testing done timely and accurately.

Education

Bachelor of Science - Business in Textiles And Clothing

University of Central Missouri
Warrensburg, MO

High School Diploma -

North Platte High School
Dearborn, MO

Registered Tax Return Preparer

Internal Revenue Service Certified
Kansas City, MO

Accounting 101

Longview Community College
Kansas City, MO

Skills

  • Shipping Documentation
  • Shipment Verification
  • Freight scheduling
  • My Carrier Software Program
  • Receiving Processes
  • Labeling Accuracy
  • Microsoft Excel
  • Microsoft Word
  • 10 key (touch)
  • Quickbooks

Timeline

Shipping and Receiving Coordinator

Wear-Concepts
06.2020 - 05.2024

Client Relations Liaison

Wear-Concepts
01.2017 - 06.2020

Accountant/Tax Preparer

Professional Accounting Services
01.2014 - 06.2016

Quality Assurance Electronic-file Team Lead/Analyst

H & R Block Tax Services
07.2008 - 12.2012

Office Manager

H & R Block Tax Service
01.1995 - 06.2014

Bachelor of Science - Business in Textiles And Clothing

University of Central Missouri

High School Diploma -

North Platte High School

Registered Tax Return Preparer

Internal Revenue Service Certified

Accounting 101

Longview Community College

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