Peggy Gay

* Customer service leadership

* Store management, supervision, and policy implementation

* Sales and inventory management

* Merchandising & Plannogram execution

* Employee staffing, training, and development

* Scheduling

* Financial management

* Customer service leadership

* Store management, supervision, and policy implementation

* Sales and inventory management

* Employee staffing, training, and development

* Financial management

* Develop and attain customer experience and sales objectives for store
* Sell all products and services offered by the Company
* Meet all sales objectives
* Handle all administrative aspects of the sale including: accepting phone and accessory inventory, accepting customer payments
* Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
* Handle service inquiries from customers, provide efficient, courteous customer service and assist in all aspects of product offerings and services
* Ensure an extraordinary customer experience
* Position is commissioned and quota based

* Delivered an excellent client experience by greeting and assisting each customer.
* Addressed customer inquiries and resolved complaints.
* Helped open new store locations.
* Stocked and restocked inventory when shipments were received.
* Reorganized the sales floor to meet company demands.
* Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. •Determined staff promotions and demotions, and terminated employees when necessary.
* Fulfilled customer shipping needs and on-line orders.
* Completed weekly schedules according to payroll policies.
* Trained all new managers on store procedures and policies.
* Maintained daily record of all transactions.
* Trained staff to deliver outstanding client experience.
* Addressed and corrected sales staff communication issues in a tactful and effective manner.
* Worked closely with the district manager to formulate and build the store brand.
* Contributed to merchandising ideas and sales strategies at team sale meetings.