Master of Science - Business Administration
University of Notre Dame
Notre Dame, IN 08.1997 - 05.2000
Peggy Gibney
Customer Service
Edwardsburg,MI
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Education
No Degree - Special Education Classes To Renew Teaching License
IUSB
South Bend, INBachelor of Science - Special Education With Minor in Speech Pathology
Ball State University
Muncie 08.1977 - 05.1980
Timeline
Master of Science - Business Administration
University of Notre Dame
08.1997 - 05.2000
Bachelor of Science - Special Education With Minor in Speech Pathology
Ball State University
08.1977 - 05.1980
Stewardship Coordinator
Diocese of Ft. Wayne/South Bend @ St. Anthony's SB
Office of Planned Giving
Diocese of Ft. Wayne/South Bend @ St. Anthony's SB
Director of Communications/Volunteer Coordinator
St. Vincent de Paul Society
Corporate Trainer
AM General/Ivy Tech
No Degree - Special Education Classes To Renew Teaching License
IUSB
Overview
6
6
years of post-secondary education
Work History
Stewardship Coordinator
Diocese of Ft. Wayne/South Bend @ St. Anthony's SB
South Bend, IN
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Office of Planned Giving
Diocese of Ft. Wayne/South Bend @ St. Anthony's SB
Mishawaka, IN
- Provided support and guidance to board members in their efforts to promote planned giving opportunities among their networks.
- Created an annual plan to guide planned giving activities, ensuring alignment with organizational goals and priorities.
- Maintained detailed records of all planned gift activity in database system, allowing for accurate reporting and analysis.
- Researched and identified new sources of potential donors, expanding the organization''s prospect pool for future solicitations.
- Fostered collaboration among colleagues within the organization by establishing regular communication channels.
- Maximized endowment growth through strategic investment management and donor stewardship efforts.
- Promoted targeted events for potential donors, generating interest in the organization''s mission and encouraging commitment to its future success.
Director of Communications/Volunteer Coordinator
St. Vincent de Paul Society
South Bend , IN
- Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
- Negotiated partnerships with event organizers to secure strategic speaking opportunities for company leaders, strengthening industry credibility.
- Spearheaded rebranding initiative, aligning visual identity with company values and strategic direction.
- Orchestrated successful product launches through well-coordinated PR efforts, garnering favorable reviews from both consumers and press outlets.
- Optimized email marketing campaigns for improved open rates, click-throughs, and conversions.
- Enhanced brand visibility by developing and executing strategic communications plans.
- Developed key messaging for all external-facing materials to ensure consistency across channels and touchpoints.
- Revamped website content to improve user experience and increase we
- Boosted employee engagement with regular town hall meetings and transparent updates from leaders
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Coordinated and implemented special events for volunteer service appreciation.
Corporate Trainer
AM General/Ivy Tech
Mishawaka, IN
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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