Peggy Guerrant

Business Owner Of A Ecommerce Store

• Put together realistic budgets based upon costs and fees for successfully operating business.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Met customer call guidelines for service levels, handle time and productivity.

• Answered constant flow of customer calls with minimal wait times.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Met all customer call guidelines including service levels, handle time and productivity.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer requests for products, services and company information.
• Handled over 75+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Responded to customer comments and questions via Live Chat during shifts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Educated customers about billing, payment processing and support policies and procedures.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved customer inquiries and complaints quickly, increasing personal effectiveness rate by 5% monthly.
• Provided primary customer support to internal and external customers.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Contacted clients to verify account information and maintain accuracy, resulting in 5 % increase in client satisfaction.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Handled over 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Communicated professionally with colleagues, freelancers and clients.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.