Peggy Hiestand

None Currently

Los Angeles

06.2018 - 01.2025

Provided leadership for a team of 65 client service professionals.
Participated in industry events as an ambassador of the company's brand.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Ensured compliance with applicable laws, regulations, policies and procedures related to customer service operations.
Collaborated with cross-functional teams on projects related to client service initiatives.
Established effective communication channels between clients and other departments within the organization.
Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
Monitored customer accounts to identify any potential issues or areas of improvement.
Developed and implemented processes for improving client service delivery standards.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Led team engagement to assist cross-functional departments and achieve goals.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Conducted regular performance reviews with team members in order to identify areas for improvement.

Summary