Summary
Overview
Work History
Education
Skills
Timeline
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Peggy Hirst

Hazel Park,MI

Summary

Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Committed and hardworking manager with 17 years of experience directing food service. Well-rounded leader with talent for supervising employees and excellent customer service. Swift problem solver with quick and effective solutions to wide array of issues.

Overview

17
17
years of professional experience

Work History

Deli Manager

Oakridge Market
10.2006 - 08.2023
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Inventoried food products and associated materials on weekly basis.
  • Set schedules for 12 staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Education

GED -

Hazel Park Adult Ed.
Hazel Park, MI

Skills

  • Orientation and Onboarding
  • Work Procedures Evaluation
  • Safe Work Practices
  • Inventory Management
  • Customer Service
  • Deli Product Packaging
  • Task Delegation
  • Work Schedule Creation
  • Cleaning and Sanitation

Timeline

Deli Manager

Oakridge Market
10.2006 - 08.2023

GED -

Hazel Park Adult Ed.

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Peggy Hirst