PEGGY HOWARD
Ellenwood,GA
Summary
I have worked on the network side of the house for AT&T for over 20 years. I am very dependable and I have an excellent attendance record. For the last decade all my departments were 24/7 operations. My schedule is wide open and I am open to working any shift.
Overview
24
24
years of professional experience
Work History
Network Specialist
AT&T
11.2021 - 07.2023
- Maintained thorough understanding of local area and wide area 911 networking and components.
- Troubleshot and maintained networking devices and infrastructure across enterprise for 911 dispatch centers.
- Work with testing centers to test trunks and circuits for 911 equipment
- Identified and immediately resolved issues with network devices.
- Send out notifications to local & state 911 directors advising of outages.
- Follow all FCC guidelines
- create tickets for techs
Maintenance Administrator
AT&T
12.2010 - 12.2018
- Monitor cable pressure for 22 states
- Do after hour and weekend call outs to techs if needed
- Monitored building systems and directed preventive maintenance.
- Build cable failures for large outages
- build tickets for techs and assign to techs
- Conference calls with other depts to coordinate to restore service
Provisioning Specialist
AT&T
01.2000 - 12.2010
- Design copper, DS1, and fiber optical circuits. Analyze service request to determine circuit requirements.
- Correct design related discrepancies
- If records for outside cable and pairs were incorrect, I would correspond with customer service reps and the engineers to correct records
- Analyze service request to determine circuit requirements for the customers
Education
No Degree -
Savannah State University
Savannah, GAHigh School Diploma -
Riverside University High School
Milwaukee, WI06.1988
Skills
I have worked in network for AT&T for over 20 years I am very familiar with the network systems All of my past network jobs required a lot of analytical skills I am proficient in microsoft and outlook
Timeline
Network Specialist
AT&T
11.2021 - 07.2023
Maintenance Administrator
AT&T
12.2010 - 12.2018
Provisioning Specialist
AT&T
01.2000 - 12.2010
No Degree -
Savannah State University
High School Diploma -
Riverside University High School
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