PEGGY J. CALVIRD
Suffolk,VA
Summary
With over 15 years of experience in the DOD environment supporting NMCI, the world's largest corporate intranet. Successfully managed cyber operations, incident management, authorization, and NIST Risk Management Framework compliance. Certified Business Professional with strong organizational and leadership skills. Proficient in Microsoft Office Suites, ONE-Net operations, logistics, and managing tasks. Handled incident alerts, monitored cross-domain activity, and deployed SEP/SAV definitions for NIPR/SIPR networks. Collaborated with CIRT and NETWARCOM on cyber security incidents, providing recommendations for mitigation procedures and participating in enterprise-wide red team exercises to enhance overall security measures. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Lead Information Engineer
TQI Solutions, Inc.
01.2021 - Current
- Trained IV&V team on SAFe / Agile best practices and RMF
- Lead multiple projects and completed on or ahead of time
- Presented Out briefs to the government from Independent Investigations
- Conducted IV&V Assessments, Surveillances, and Root Cause Analysis (RCA)
- Created Corrective Action Plans(CAP)
- Created new ideas for Assessments, Surveillances, and Business Process Improvements
- Facilitated meetings with Government, Prime, and IV&V for Agile /SAFe transformation
- Acted as the key interface between the end users and the program managers to gather information, document processes, and validate deliverables with the customer
- Performed research and provide guidance to the government customer for their Digital Transformation, SAFe / Agile, Model Based System Engineering, Katalon, AWS, Cybersecurity and DevSecOps projects
- Evaluated business processes, anticipated requirements, uncovered areas for improvement, and developed solutions
- Evaluated workflows in eMASS, compared information within A&A packages IAW government procedures
- Provided the latest Digital Transformation processes and IT advancements to provide a best-in-class modernization and automation solution for the customer
- Assisted Business Development in responding to Request for Proposal (RFP)
- Provided Red Team review for Proposal
Product Owner – Production Engineering
HPE Enterprise Services, NMCI/NGEN
12.2018 - 01.2021
- Collected, Compiled, and analyzed, electronic performance data/creating reports
- Allocated VMFS resources for Projects needing virtual space to support server builds.
- Interfaced with internal teams for their KPI requirements and reporting to leadership
- Analyzed resource ratios to ensure there is enough to prevent outages
- Worked in conjunction with developers, testers (QA), and other team members in testing and validation of complex project scenarios.
- Assisted in creating and updating Plan of Action and Milestone (POA&M)
- Collaborated with ISSE, Domain Architects, and Production Team for ATO
- Maintained the team backlogs
- Defined Iterations and Stories
- Ability to work with all levels of leadership
- Participated in Program Increment Planning
- Collaborated with team and stakeholders in the demo
- Participated in preparing the Program Increment system demo
- Led daily stand-up calls for Scrum Master
- Engaged in problem solving impediments to drive relentless improvement
VTC Operations Lead
HP, NMCI/NGEN
08.2014 - 12.2018
- Ensured coverage to the government End Users (EU) during scheduled shift.
- Completed and documented trouble tickets using applicable software, and policy and procedures within established SLA time windows.
- Led a multi-tier support environment working through and with subordinate managers/leads/engineers to ensure cross-program operational success.
- Provided VTC endpoint support.
- Contributed to project management initiatives.
- Worked within strict time scales and elevates incidents within defined time windows.
- Identified performance issues proactively.
- Used proactive monitoring procedures/tools to identify problem prevention opportunities.
Critical Situation Manager
HP, NMCI/COSC
09.2012 - 08.2014
- Ensured cohesive, consistent incident response capitalizing on the strengths of internal incident responders, the support of other departments and engagement of vendors to ensure timely resolution of incidents.
- Enforced accountability for Prevention, Monitoring and reduction of Severity 1 Outages by 50%
- Coordinated enterprise/regional incident response/management activities; in the absence of the Enterprise Operations Manager, ensured escalation procedures to senior leadership are executed according to established policy.
- Maintained interaction with Service Desk, Command Center, Field Services and vendors to ensure the quickest possible resolution.
- Assisted in the development and maintenance of Job Qualification Records.
- Ensured consistency of operations across team (ticket updates, Outage Template completion).
- Developed and implemented process improvements.
Cyber Security IA Chief
HP, NMCI/COSC
08.2011 - 09.2012
- Supervised a team of 10 NOC / SOC Cyber Watch Operations personnel Enterprise wide
- Reviewed, audited, and ensured approved Government Directed Action (GDA) tickets were processed accurately and timely
- Ensured the monitoring of the security posture of SIPR/NIPR/USMC network(s) for suspected violations and warranted they were escalated to the designated authority
- Provided daily coordination and operational and technical guidance on Cyber Security issues to the EOM and Watch Operations
- Led all Monitor, Detect and React activities pertaining to COS Security Events and protection of the network.
- Participated in the creation of processes and procedures for new and existing Cyber Security solutions.
- Ensured the teams monitored, verified and tracked the level of security according to DON and DOD security policy and guidelines.
- Assured the enterprise teams were properly trained in the use of all monitoring solutions; proactively identified areas for improvement and addressed those by correcting process/behavior errors or recommending improvements to tools or processes that will increase quality or improve efficiency.
- Certified the anti-virus definition updates were applied according to current processes.
Senior Analyst
EDS, an HP company, NMCI
08.2008 - 08.2011
- Created a high-performance team from ground up to plan and implement technology
- Steered multiple projects to completion within time frame
- Strengthened relationships with the end user community
- Developed IT strategy and initiatives aligned with the company’s vision, goals and objectives
- Established controls and reporting devices to monitor IT performance
- Assisted in establishing and refining internal procedures for analysis
- Analyzed business practices to align with ITIL framework
- Implemented business strategies to add value/reduce cost
- Collected data and conducted detailed analyses and evaluation of systems and equipment for life cycle cost /design to cost
- Identified potential risk and problem areas/provided recommended solutions
- Interacted with assigned clients to understand their distribution networks and determined the logistics resources required to support equipment, safety, personnel and maintenance
- Promoted within company
System Administrator- Queue Manager
EDS, an HP company, NMCI
05.2008 - 08.2008
- Maintained cost reports for management
- Ensured proper escalation of Remedy Tickets to meet SLA Requirements
- Facilitated change/add/move requests; managed and resolved problems as needed
- Assisted Customer Technical Representatives via phone calls escalated through the Help Desk.
- Served as a Service Request Liaison between the Hawaii, Quantico, and San Diego regions
- Proactively engaged capabilities/support teams to address technical project challenges
- Promoted within company
System Administrator Associate, Team Lead
EDS, an HP company, NMCI
01.2006 - 05.2008
- Trained, supervised, and mentored team of 10 technical professionals in NOC environment
- Team Lead for communications of project status changes
- Updated Monitoring Operations Manager in a timely manner
- Managed and monitored system operations to reduce outages
- Administered classified user accounts, created user accounts and updated profiles
- Acknowledged, tracked and escalated notification of potential failed infrastructure equipment or software applications, maintaining timely response of 5 minutes or less
- Generated and maintained Remedy service request management tickets, including ticket assignment, updates and resolution within SLA requirements
- Promoted within company
Education
Master of Science - Cybersecurity and Information Assurance
WGU College
Salt Lake City, Utah05.2023
Bachelor of Business Administration - Information Technology
Bryant & Stratton College
Virginia Beach, VA12.2008
Associate of Applied Science - Computer Science
Commonwealth College
Virginia Beach, VA09.1990
State Board of Cosmetology - undefined
SCVS
VA12.1982
High School Diploma - undefined
Chilhowie, VA06.1982
Skills
- Risk Assessment / Compliance: Risk management, Business Continuity /Disaster recovery, Security control assessment
- Information Security: Policy creation, Incident management, Security operations, Vulnerability management
- POA&M, NIST SP 800 Series, FIPS Publications, FEDRAMP
- Microsoft Office Suites
- ServiceNow, SIAM
- Accounts receivable software (various)
- Remedy
- HPSM
- VM Ware
- NetApp
- Jira
- Azure Dev Ops (ADO)
Certification
- Active Secret – TS/SCI Eligible
- CEH
- CNDA
- CompTIA Security+ Professional (CE)
- SAFe 6.0 POPM
- SAFe 6.0 SP
- ITILv3-F
- International Business Training Association Certified Business Professional (CBP)
- Passport ready
Timeline
Lead Information Engineer
TQI Solutions, Inc.
01.2021 - Current
Product Owner – Production Engineering
HPE Enterprise Services, NMCI/NGEN
12.2018 - 01.2021
VTC Operations Lead
HP, NMCI/NGEN
08.2014 - 12.2018
Critical Situation Manager
HP, NMCI/COSC
09.2012 - 08.2014
Cyber Security IA Chief
HP, NMCI/COSC
08.2011 - 09.2012
Senior Analyst
EDS, an HP company, NMCI
08.2008 - 08.2011
System Administrator- Queue Manager
EDS, an HP company, NMCI
05.2008 - 08.2008
System Administrator Associate, Team Lead
EDS, an HP company, NMCI
01.2006 - 05.2008
Master of Science - Cybersecurity and Information Assurance
WGU College
Bachelor of Business Administration - Information Technology
Bryant & Stratton College
Associate of Applied Science - Computer Science
Commonwealth College
State Board of Cosmetology - undefined
SCVS
High School Diploma - undefined
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