Peggy Jones
Yukon,OK
Summary
Dynamic Fixed Operations Director with a strong work ethic at Northwest Nissan, adept at enhancing customer satisfaction and operational efficiency. Proven track record in inventory management and team leadership, consistently achieving sales targets while fostering lasting customer relationships. Skilled in vehicle assessment and multitasking in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Service Advisor
Bob Howard Buick GMC
04.2018 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Parts Manager
John Holt Chevrolet
03.2014 - 04.2018
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Manager
Byford Auto Group
08.2009 - 01.2014
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
Fixed Operations Director
Northwest Nissan/Automax Nissan/Fenton Nissan
03.1995 - 06.2009
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Negotiated vendors contracts and delivery schedules.
Education
Associates Degree In Service Management - Automotive Management
Atcon Advanced Automotive
Houston, TX09-1993
Skills
- Strong work ethic
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Timeline
Service Advisor
Bob Howard Buick GMC
04.2018 - Current
Parts Manager
John Holt Chevrolet
03.2014 - 04.2018
Parts Manager
Byford Auto Group
08.2009 - 01.2014
Fixed Operations Director
Northwest Nissan/Automax Nissan/Fenton Nissan
03.1995 - 06.2009
Associates Degree In Service Management - Automotive Management
Atcon Advanced Automotive
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