Peggy Key
Colorado Springs,CO
Summary
Personable and organized individual with knack for efficient office administration and team coordination. Possesses solid understanding of office administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations.
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Office Manager
Rogers Heating and Cooling Inc.
11.2019 - Current
- Administered payroll and maintained proper documentation of employee personnel.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- A/R, A/P, Payroll, Dispatch, Permits with Building Dept.
Accounts Receivable Clerk
Downtown Electric Inc.
02.2019 - 11.2019
- Responsible for entering customer payments into accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Reached out to vendors and customers to resolve account problems.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Office Manager
Rogers Heating and Cooling
11.2015 - 02.2019
- A/R, A/P, Payroll, Dispatch, Scheduling, pulling permits with Building Dept., Software used- Quick Books, MH Help Desk.
- Supervised staff members, organized schedules & delegated tasks.
- Maintained filing system for records, correspondence & other documents.
- Answered phone calls, responded to emails,
- Resolved customer inquiries in timely manner while maintaining positive relationships with clients.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Accounts Receivable Specialist
PIONEER SAND & GRAVEL, LLC
01.2014 - 09.2015
- Billing for 7 retail yards A/R & COD, Doc Star, Counter Point, Hyper-Terminal, Old Dos system
- Reviewed & verified accuracy of invoices and account balances.
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments.
- Prepared monthly statements for customers.
- Collaborated with sales department to ensure accuracy of billing information provided by customers.
Office Manager
Climate Design Inc
05.2010 - 01.2014
- Payroll, A/R.A/P, Dispatching
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Managed vendor relationships,
Office Secretary
Eagle Heating And Cooling
01.2003 - 01.2010
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- A/P, A/R, Payroll, Dispatch, Permits
Education
Skills
- Project Management and leadership skills
- Organizational skills
- Staff hiring
- Employee Supervision
- Scheduling and calendar management
- Customer service
- A/R Collections
- Accounts Receivable (AR)
- Software used- Quick books online for payroll, MH Help Desk scheduling and billing
- Office management
- Billing
- Payroll processing
Contact
Colorado Springs United States
Timeline
Office Manager
Rogers Heating and Cooling Inc.
11.2019 - Current
Accounts Receivable Clerk
Downtown Electric Inc.
02.2019 - 11.2019
Office Manager
Rogers Heating and Cooling
11.2015 - 02.2019
Accounts Receivable Specialist
PIONEER SAND & GRAVEL, LLC
01.2014 - 09.2015
Office Manager
Climate Design Inc
05.2010 - 01.2014
Office Secretary
Eagle Heating And Cooling
01.2003 - 01.2010
Similar Profiles
James ThomasJames Thomas
Service Manager at Rogers Heating and CoolingService Manager at Rogers Heating and Cooling
James BinnerJames Binner
Service Technician at Rogers Heating and CoolingService Technician at Rogers Heating and Cooling
Sabren SaltiSabren Salti
Opportunity Center Manager at Rogers Heating & CoolingOpportunity Center Manager at Rogers Heating & Cooling