Summary
Overview
Work History
Skills
Websites
Timeline
Receptionist

Peggy Key

Colorado Springs,United States

Summary

Resourceful Office Manager with more than 20 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Talented Accounts Receivable Specialist with 20 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Overview

10
10
years of professional experience

Work History

Office Manager

Rogers Heating and Cooling Inc.
Colorado Springs, CO
11.2019 - Current
  • Managed accounts payable and accounts receivable processes, ensuring accurate and timely payment collection.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Administered payroll and maintained proper documentation of employee personnel.

Accounts Receivable Clerk

Downtown Electric Inc.
02.2019 - 11.2019
  • Responsible for entering customer payments into the accounting software system.
  • Maintained accurate records of accounts receivable and payable transactions.

Office Manager

Rogers Heating and Cooling
11.2015 - 02.2019
  • A/R, A/P, Payroll, Dispatch, Scheduling, pulling permits with Building Dept., Software used- Quick Books, MH Help Desk.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.

Accounts Receivable Specialist

PIONEER SAND & GRAVEL, LLC
01.2014 - 09.2015
  • Billing for 7 retail yards A/R & COD, Doc Star, Counter Point, Hyper-Terminal, Old Dos system
  • Reviewed and verified accuracy of invoices and account balances.
  • Verified the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments.

Skills

  • Project Management and leadership skills
  • Organizational skills
  • Staff hiring
  • Employee Supervision
  • Bookkeeping
  • Scheduling and calendar management
  • Customer service
  • A/R Collections
  • Accounts Receivable (AR)
  • Software used- Quick books online for payroll, MH Help Desk scheduling and billing

Timeline

Office Manager

Rogers Heating and Cooling Inc.
11.2019 - Current

Accounts Receivable Clerk

Downtown Electric Inc.
02.2019 - 11.2019

Office Manager

Rogers Heating and Cooling
11.2015 - 02.2019

Accounts Receivable Specialist

PIONEER SAND & GRAVEL, LLC
01.2014 - 09.2015

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Peggy Key