Peggy Le Claire

Company Overview: Oterra LL(formally Chr. Hansen) - A company involved in the production and distribution of natural food coloring.

• Tracked orders and notified customers of status or potential delays.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing backorders.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
• Accountable for shipping all export orders from the US plant
• Improved order accuracy through meticulous data entry and verification processes.
• Booking international and domestic shipments
• Maintaining compliance with shipping regulations
• Check inventory in SAP to make sure we have stock to run deliveries for orders.
• Run deliveries for the warehouse to pick, making sure to enter any special customer special picking/labeling instructions.
• Email freight brokers to get freight quotes for air and sea quotes for ambient & refrigerated shipments.
• Provide freight brokers with completed shipper's letter of instruction.
• Handle return stock order transfers to international affiliates, hand type shipping invoices and packing lists.
• Create certificate of analysis, packing lists, proforma inv., invoices, certificate of origin in sap for international shipments.
• Create USA originating goods declaration documents.
• Apply for health certificates through the WI dept of Ag., Trade & Consumer Protection.
• Provide internal and external customer service via phone, email, & chat.
• Order entry in SAP
• Book domestic trucks in freight broker database.
• Email freight information to customers for customer pickups.
• Use salesforce to look up information.
• Use sales force to look up customer information.

Company Overview: Chr. Hansen, Inc - A global supplier of natural ingredients for the food, health, and agricultural industries.

• Accountable for shipping all domestic and global color samples and West Allis plant departmental packages.
• Also reviewing the correct and most efficient routing of the requests and maintaining compliance with shipping regulations for various color formulations.
• Retrieve and filled sample requests in a timely fashion for salesforce cases.
• Trained and certified to ship dangerous goods according to IATA and DOT regulations.
• Maintain up to date training for shipping dangerous goods.
• Provided internal and external customer service via phone, chat and email.
• Worked with minimal supervision.
• Occasionally made simple color application recommendations.
• Created packing lists, proforma and commercial invoices for select international locations.
• Pulled documents from company database for customers (digital or hard copies).
• Maintained minimum color stock levels and reordered as needed.
• Kept inventory up to date using WASP inventory data base.
• Kept color stock rotated and discarded product outside of shelf life.
• Used C-buy software to order supplies.
• Used Tabware software to submit maintenance work orders.
• Affixed GHS labels & dangerous goods warning labels according to Safety Data Sheets.
• Kept account managers informed of delays in meeting deadlines through established channels.
• Maintained a clean work area.
• Procured colors from USA, DK, IT, Peru, Brazil and China facilities for sampling.
• Shipped domestic and globally using Fed Ex ship manager.
• Worked with customer service to ship samples along with purchase orders to certain international Chr. Hansen locations.
• On the Community Outreach Committee.
• Identified opportunities for continuous improvement within the Sample Coordinator role and collaborated closely with relevant stakeholders to implement effective solutions.
• Coordinated shipping logistics for domestic and international shipments, ensuring prompt delivery of requested samples within budget constraints.
• Examined products for imperfections and defects.

Company Overview: Chr. Hansen, Inc- A global supplier of natural ingredients for the food, health, and agricultural industries.

• Accountable for running orders, pulling, packing, icing orders for couriers and on occasion for truck orders
• Used hydraulic pallet jacks and forklifts
• Calculated dry ice needed for how many days it was going to be in transit.
• Shipped product via courier's and truck.
• Processed shipments using the Fed Ex ship manger software and UPS World ship system
• Shoveled dry ice into coolers for frozen shipments up to weight calculated on order.
• Ice large plastic tubs to keep cultures frozen.
• Sweep floors.
• Participated in inventory counts monthly.
• Loaded and unload trucks occasionally.
• Picked orders.