Peggy Lemus
Sun Valley,CA
Summary
Over 15 years of management experience. 6 years supervising inside sales team of 8+ representatives. Results-driven professional in sales management, known for high productivity and efficient task completion. Experienced in overseeing support services and ensuring smooth operations. Demonstrated history of effectively managing team members, with focus on optimizing productivity and maintaining high-quality service standards. Strong problem-solving skills coupled with ability to implement strategic initiatives that lead to efficiency improvements. Proven track record of fostering positive relationships with diverse stakeholders.
Overview
28
28
years of professional experience
Work History
Enrollment Support Services Supervisor
LA Care Health Plan
Los Angeles, CA
11.2024 - Current
- Resolved complex and escalated support issues.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Collaborated with other departments within the organization to ensure smooth operations across teams.
- Monitored staff performance and provided guidance to ensure team goals were met.
- Recruited, interviewed and selected employees to fill vacant roles.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Led weekly team meetings to communicate business updates and review team performance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Project Manager II
LA Care Health Plan
Los Angeles, CA
04.2024 - Current
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Led meetings with internal team members, consultants and contractors.
- Modified project plans when needed to better align with organizational objectives.
- Provided guidance to team members regarding tasks assigned to them.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Managed multiple projects with competing deadlines simultaneously.
- Determined project staffing needs and led resource management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Work with stakeholders to maintain Customer Relationship Management (CRM) up to date.
Sales and Marketing Field Representative
L.A. Care Health Plan
Los Angeles, California
04.2024 - Current
- Built expert product knowledge by attending educational events, establishing personal networks, participating in professional events and by studying and applying products.
- Listened to customer needs to identify and recommend best products and services.
- Coordinated with other departments to ensure smooth operation of projects within the team.
- Maximized sales by providing information, showcasing features, and answering diverse questions.
- Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers.
Inside Sales Representative
L.A. Care Health Plan
Los Angeles, CA
04.2024 - Current
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Listened to customer needs to identify and recommend best products and services.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Delivered superior customer support to improve account retention rate.
- Generated leads through cold calling potential clients.
- Utilized CRM software to track sales progress and communicate with team members.
- Ensured compliance with all applicable laws and regulations related to selling practices.
Patient Care Coordinator
AltaMed
Commerce, CA
07.2008 - 02.2013
- Collaborated with clinical and administrative staff to meet patient needs.
- Coordinated with community resources to provide comprehensive support to patients.
- Monitored patient progress and updated care plans accordingly.
- Assisted patients in understanding their care plans and healthcare options.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Screened patients for eligibility for state, local and federal assistance programs.
- Assisted patients with enrollment into programs, including Medi-Cal, AIM, Health Families, My Health LA, and Healthy Kids.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Worked on our HEDIS measures by scheduling appointments for medical and/or dental services.
- Worked closely with brokers and agencies, identifying Medicare patients, discussing potential Medicare plans, and providing leads to brokers and agencies.
Manager of Customer Service/Sales Team Member
The Import Collection
Van Nuys, CA
03.1997 - 01.2007
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led a team of 18 employees, ensuring high productivity, and excellent customer service.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Directed recruitment, hiring, and training of new staff members.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established processes to ensure efficient workflow throughout the organization.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategic plans to achieve company objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Attended trade shows and conferences to promote products and services.
- Generated reports outlining sales activity on a daily basis.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
High School Diploma -
Joh Marshall Fundamental
Pasadena06-1992
Skills
- Training & Development
- Decision-making
- Relationship building
- Analytical thinking
- Computer skills
- Networking
- Good Telephone Etiquette
Accomplishments
- I have received many recognitions as top producer and top sales team supervisor
- I have lead a team to successfully meat and exceed goal month after month.
- My team exceeded quarter goal by 200 percent
- My team exceed goal year after year for Open Enrollment Covered CA
Languages
Spanish
Full Professional
Timeline
Enrollment Support Services Supervisor
LA Care Health Plan
11.2024 - Current
Project Manager II
LA Care Health Plan
04.2024 - Current
Sales and Marketing Field Representative
L.A. Care Health Plan
04.2024 - Current
Inside Sales Representative
L.A. Care Health Plan
04.2024 - Current
Patient Care Coordinator
AltaMed
07.2008 - 02.2013
Manager of Customer Service/Sales Team Member
The Import Collection
03.1997 - 01.2007
High School Diploma -
Joh Marshall Fundamental
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