Peggy Long
call center
Highspire,PA
Summary
Diligent [Desired Position] with background in overseeing residential operations and coordinating daily activities. Proven success in enhancing resident satisfaction and streamlining procedures. Demonstrated ability in conflict resolution and effective team leadership. Detail-focused professional with robust background in managing residential facilities and ensuring smooth daily operations. Committed to fostering collaborative environment and achieving high resident satisfaction. Known for reliability and adaptability in dynamic settings, excelling in conflict resolution and team coordination. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative [Job Title] with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
House Coordinator Superviso
NASR Consultants Group
03.2024 - Current
- Maintained a safe and comfortable living environment by enforcing house rules and addressing any maintenance issues promptly.
- Partnered with family members or guardians of residents to provide updates about their loved one''s progress.
- Implemented conflict resolution strategies to address interpersonal issues among residents effectively.
- Coordinated transportation arrangements for residents'' medical appointments, social engagements, or other necessary outings.
- Complied with all regulatory requirements related to housing, safety, and care provisions in the house coordinator role.
- Advocated on behalf of the residents by attending community meetings or partnering with local organizations to secure additional resources.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional growth.
- Improved resident satisfaction by implementing personalized care plans for each individual.
- Trained new staff members on house procedures, policies, and best practices for providing quality care to residents.
- Monitored resident well-being daily, reporting any changes in physical or mental health to appropriate professionals immediately.
- Enhanced communication among team members with regular staff meetings and clear documentation of resident needs.
- Assisted in developing personalized goals for each resident based on their abilities or limitations.
- Created a welcoming atmosphere within the home by maintaining cleanliness standards in common areas.
- Reduced emergency situations by conducting routine safety inspections and risk assessments throughout the property.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
House Supervisor
Bethesda Women's Mission
03.2023 - Current
- I transport the women to Appointments and also make Dental and doctor appointments, listen to their feelings and concerns, and assist them with any personal items or clothing that they may need
- I sign off on the medication log after the women take their medication
- I've done intakes and checked the clothing, put guidebooks together for the facility, ordered Cleaning Products, toiletries, bedding, and office supplies organized storage rooms or closets
House Coordinator
NasrConsulting Group, Inc.
05.2022 - Current
- I take clients to appointments and pick them up
- I also do house checks make sure that the clients are not in the rooms making sure that they get to the groups
- I take inventory of the food the supplies copy any kind of paperwork that needs to be done
- I put the handbooks together for new clients coming in
- I get their linens together
- I take their inventory of their clothing
- I write down their medications
- I also give them their medications at the times that are appointed
- I also do urines and drug screens and nuts in them out
- I answer the telephone take messages
CALL CENTER
Tecolote
York , PA
01.2015 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
GED -
OIC
Harrisburg, PA06.2022
Skills
- Printers
- Caregiving
- Medication Administration
- Developmental Disabilities Experience
- Organizational Skills
- Personal Assistant Experience
- Cleaning Experience
- Microsoft Office
- Budgeting
- Event Planning
- Meal Preparation
- Vital Signs
- Driving
- Communication skills
- Management
- Care plans
- Resident's rights
- Customer service
- Supervising experience
- Case Management
- Transportation Coordination
- Menu Planning
- Scheduling Coordination
- Customer Service
- Cleaning practices
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Customer service-focused
- Workload prioritization
- Training and mentoring
- Task assignment
- Waste disposal
- Folding clean laundry
- Health and safety compliance
- Window Cleaning
- Dusting furniture
- Sanitation Standards
- Quality improvements
- Customer Relationship Management
- Chemical Handling
- Invoice Processing
- Guest Relations
- Sorting and washing laundry
- Task Delegation
- Ordering cleaning supplies
- Quality Assurance
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Adaptability and Flexibility
- Inspection skills
- Complaints Handling
- Team Coordination
- Safety Protocols
- Laundry and Dry Cleaning
- Self Motivation
- Interpersonal Skills
- Conflict Resolution
- Stock Inventory Management
- Goal Setting
Certification
- Professional Life Coach, Respect Foundations Diversity, 08/23
- Respect and Substance Abuse in Workplace, 08/23
- Drug Free Workplace, 08/23
- Introduction to Drug and Alcohol Awareness, 08/23
- HIV for Substance Use Disorder Professionals, 11/22
- U.S. Department of Veterans Affairs, 07/22
- Drug Free Alcohol Confidentiality, 05/22
- Client Liability Training, 05/22
- Introduction to Medication Assisted Treatment for Opioid Use Disorder, 05/22
- First Aid Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
House Coordinator Superviso
NASR Consultants Group
03.2024 - Current
House Supervisor
Bethesda Women's Mission
03.2023 - Current
House Coordinator
NasrConsulting Group, Inc.
05.2022 - Current
CALL CENTER
Tecolote
01.2015 - 01.2018
- Professional Life Coach, Respect Foundations Diversity, 08/23
- Respect and Substance Abuse in Workplace, 08/23
- Drug Free Workplace, 08/23
- Introduction to Drug and Alcohol Awareness, 08/23
- HIV for Substance Use Disorder Professionals, 11/22
- U.S. Department of Veterans Affairs, 07/22
- Drug Free Alcohol Confidentiality, 05/22
- Client Liability Training, 05/22
- Introduction to Medication Assisted Treatment for Opioid Use Disorder, 05/22
- First Aid Certification
GED -
OIC
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