Peggy Martinez
Avondale,AZ
Summary
To obtain a career as a shipping manager in a fast and growing company.
Overview
15
15
years of professional experience
Work History
Field Learning Trainer
HelloFresh-Factor
Goodyear, AZ
04.2024 - Current
- Trained over 160 new operators on PIT and PE equipment.
- Scheduled and coordinated training for over 160 team members.
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Mentored new trainers, sharing best practices and supporting their professional growth.
Shipping Lead
HelloFresh-Factor
Goodyear, AZ
11.2023 - 04.2024
- Communication with upper management and transportation
- Reduced errors in shipped orders with thorough quality checks and proper documentation.
- Oversee warehouse employees
- Inventory control.
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained strong relationships with shipping carriers
- Implemented safety protocols for warehouse staff, reducing workplace accidents and injuries.
- Trained 10 to 15 new employees on shipping procedures, ensuring consistency in performance across the team.
- Established clear communication channels within the team to facilitate smooth information flow regarding order statuses.
- Collaborated with other departments to resolve any shipping issues or discrepancies promptly.
Shipping and Receiving Lead
Pepsico
Phoenix, AZ
09.2022 - 11.2023
- Pallet audits
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- BOLs
- Inventory control
- Forklift
- Load and unload
- Warehouse management
- Communication with upper management.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
Shipping Lead
HelloFresh
Phoenix, AZ
08.2021 - 09.2022
- Ship and receive loads
- Load and unload
- Forklift
- BOLs
- Communication with upper management and transportation
- Oversee warehouse employees
- Inventory control.
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained strong relationships with shipping carriers .
- Conducted regular audits of shipping processes, identifying areas for improvement and implementing necessary changes.
- Stayed up to date on freight and shipping practices and regulations.
- Streamlined shipping operations, improving team productivity and reducing overall costs.
Collector
KeyHealth
Westlake Village, CA
08.2018 - 08.2021
- Lien Negotiator
- Scheduling
- Case manager.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
Operations Supervisor
CVS Health
Hills, BC
09.2014 - 11.2018
- Operations management ( key holder)
- Opening and closed procedures
- Merchandising
- Cash management
- Oversee all operations and employees
- Inventory control
- Train and coaching employees 10 to 15 employees
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employees concerns.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Collaborated with fellow coaches to design effective practice drills and game plans.
Collector/Billing
Tyy Consulting, Inc
Sherman Oaks, CA
02.2014 - 06.2018
- Set daily weekly goal of $6,000, Monthly goal of $70,000
- Proven Customer Service over the phone
- Appeals, Liens, Data Entry, P & I, Compounding.
Collector
Summit Collections
Chino, CA
01.2010 - 12.2014
- Set daily weekly goal of $6,000, Monthly goal of $42,000
- Proven Customer Service over the phone
- Liens, Files, Data Entry.
Medical Billing Assistant
Pinnacle Lien Services
Corona, CA
02.2009 - 04.2010
- Workman Comp Liens
- Billing prep
- Phone support
- Filing
- Data entry.
Education
Diploma -
North Arkansas Community College
Harrison, ARDiploma in Medical Billing & Coding -
American Career College
Ontario, CA03.2010
Skills
- Warehouse Management
- Negotiation
- Medical Receptionist
- Inventory control
- Freight Experience
- HIPAA
- Medical Terminology
- BOL
- Reach truck
- Order picking
- Medical Records
- Transcription
- ICD Coding
- Operations Management
- Medical Coding
- Medical Billing
- Anatomy Knowledge
- ICD-9
- Triage
- Forklift
- Microsoft Powerpoint
- Warehouse Supervisor Experience
- Pallet jack
- Packaging
- ICD-10
- Shipping & receiving
- Physiology Knowledge
- Order Picker
- Insurance Verification
- Medical Office Experience
- Data Entry
- CPT Coding
- Medical Scheduling
- Trainer coaching
- Collaborative learning
- Adaptive Learning
- Facilitation Techniques
Timeline
Field Learning Trainer
HelloFresh-Factor
04.2024 - Current
Shipping Lead
HelloFresh-Factor
11.2023 - 04.2024
Shipping and Receiving Lead
Pepsico
09.2022 - 11.2023
Shipping Lead
HelloFresh
08.2021 - 09.2022
Collector
KeyHealth
08.2018 - 08.2021
Operations Supervisor
CVS Health
09.2014 - 11.2018
Collector/Billing
Tyy Consulting, Inc
02.2014 - 06.2018
Collector
Summit Collections
01.2010 - 12.2014
Medical Billing Assistant
Pinnacle Lien Services
02.2009 - 04.2010
Diploma -
North Arkansas Community College
Diploma in Medical Billing & Coding -
American Career College