Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peggy Martinez

Avondale,AZ

Summary

To obtain a career as a shipping manager in a fast and growing company.

Overview

15
15
years of professional experience

Work History

Field Learning Trainer

HelloFresh-Factor
04.2024 - Current
  • Trained over 160 new operators on PIT and PE equipment.
  • Scheduled and coordinated training for over 160 team members.
  • Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
  • Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
  • Collaborated with management to develop targeted training programs for improved employee performance.
  • Mentored new trainers, sharing best practices and supporting their professional growth.


Shipping Lead

HelloFresh-Factor
11.2023 - 04.2024
  • Communication with upper management and transportation
  • Reduced errors in shipped orders with thorough quality checks and proper documentation.
  • Oversee warehouse employees
  • Inventory control.
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained strong relationships with shipping carriers
  • Implemented safety protocols for warehouse staff, reducing workplace accidents and injuries.
  • Trained 10 to 15 new employees on shipping procedures, ensuring consistency in performance across the team.
  • Established clear communication channels within the team to facilitate smooth information flow regarding order statuses.
  • Collaborated with other departments to resolve any shipping issues or discrepancies promptly.

Shipping and Receiving Lead

Pepsico
09.2022 - 11.2023
  • Pallet audits
  • Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
  • BOLs
  • Inventory control
  • Forklift
  • Load and unload
  • Warehouse management
  • Communication with upper management.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified, and packaged items for shipment.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
  • Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.

Shipping Lead

HelloFresh
08.2021 - 09.2022
  • Ship and receive loads
  • Load and unload
  • Forklift
  • BOLs
  • Communication with upper management and transportation
  • Oversee warehouse employees
  • Inventory control.
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained strong relationships with shipping carriers .
  • Conducted regular audits of shipping processes, identifying areas for improvement and implementing necessary changes.
  • Stayed up to date on freight and shipping practices and regulations.
  • Streamlined shipping operations, improving team productivity and reducing overall costs.

Collector

KeyHealth
08.2018 - 08.2021
  • Lien Negotiator
  • Scheduling
  • Case manager.
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.

Operations Supervisor

CVS Health
09.2014 - 11.2018
  • Operations management ( key holder)
  • Opening and closed procedures
  • Merchandising
  • Cash management
  • Oversee all operations and employees
  • Inventory control
  • Train and coaching employees 10 to 15 employees
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employees concerns.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Collaborated with fellow coaches to design effective practice drills and game plans.

Collector/Billing

Tyy Consulting, Inc
02.2014 - 06.2018
  • Set daily weekly goal of $6,000, Monthly goal of $70,000
  • Proven Customer Service over the phone
  • Appeals, Liens, Data Entry, P & I, Compounding.

Collector

Summit Collections
01.2010 - 12.2014
  • Set daily weekly goal of $6,000, Monthly goal of $42,000
  • Proven Customer Service over the phone
  • Liens, Files, Data Entry.

Medical Billing Assistant

Pinnacle Lien Services
02.2009 - 04.2010
  • Workman Comp Liens
  • Billing prep
  • Phone support
  • Filing
  • Data entry.

Education

Diploma -

North Arkansas Community College
Harrison, AR

Diploma in Medical Billing & Coding -

American Career College
Ontario, CA
03.2010

Skills

  • Warehouse Management
  • Negotiation
  • Medical Receptionist
  • Inventory control
  • Freight Experience
  • HIPAA
  • Medical Terminology
  • BOL
  • Reach truck
  • Order picking
  • Medical Records
  • Transcription
  • ICD Coding
  • Operations Management
  • Medical Coding
  • Medical Billing
  • Anatomy Knowledge
  • ICD-9
  • Triage
  • Forklift
  • Microsoft Powerpoint
  • Warehouse Supervisor Experience
  • Pallet jack
  • Packaging
  • ICD-10
  • Shipping & receiving
  • Physiology Knowledge
  • Order Picker
  • Insurance Verification
  • Medical Office Experience
  • Data Entry
  • CPT Coding
  • Medical Scheduling
  • Trainer coaching
  • Collaborative learning
  • Adaptive Learning
  • Facilitation Techniques

Timeline

Field Learning Trainer

HelloFresh-Factor
04.2024 - Current

Shipping Lead

HelloFresh-Factor
11.2023 - 04.2024

Shipping and Receiving Lead

Pepsico
09.2022 - 11.2023

Shipping Lead

HelloFresh
08.2021 - 09.2022

Collector

KeyHealth
08.2018 - 08.2021

Operations Supervisor

CVS Health
09.2014 - 11.2018

Collector/Billing

Tyy Consulting, Inc
02.2014 - 06.2018

Collector

Summit Collections
01.2010 - 12.2014

Medical Billing Assistant

Pinnacle Lien Services
02.2009 - 04.2010

Diploma -

North Arkansas Community College

Diploma in Medical Billing & Coding -

American Career College

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Peggy Martinez