Peggy Morrison
Port Orchard,WA
Summary
Results-driven retail management professional with strong background in grocery store operations. Proven ability to lead teams, optimize inventory, and enhance customer satisfaction. Skilled in team collaboration, adaptable to changing demands, and reliable in achieving targets. Known for effective communication, problem-solving, and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Grocery Manager
Safeway
03.2024 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
Shop Helper
Larry's Cycle Barn
01.2005 - 01.2008
- Played an integral role in inventory management initiatives such as stocktaking, ordering new supplies when necessary, or organizing existing stock for easy access during daily operations.
- Increased shop efficiency by maintaining a clean and organized workspace.
General Merchandise Manager
Safeway
10.2022 - 03.2024
- Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
- Established strong relationships with suppliers to ensure timely delivery of quality products at competitive prices.
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
Bakery Manager
Safeway
02.2015 - 08.2020
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
Bakery Clerk
Albertsons
07.2009 - 02.2015
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Courtesy Clerk
Albertsons
09.2008 - 07.2009
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Dog Groomer
GG's Grooming
04.2008 - 09.2008
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Assistant Dog Trainer
Noel Ritter
10.2007 - 04.2008
- Assisted head trainer in developing personalized training plans for each dog, resulting in improved behavior and stronger owner-dog relationships.
- Facilitated group classes that fostered socialization skills among dogs while teaching basic commands and manners.
Education
High School Diploma - Biology
South Kitsap High School
Port Orchard, WA06.2008
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Training and mentoring
- Store maintenance
- Product display oversight
- Effective leader
- Crisis Management
Timeline
Grocery Manager
Safeway
03.2024 - Current
General Merchandise Manager
Safeway
10.2022 - 03.2024
Bakery Manager
Safeway
02.2015 - 08.2020
Bakery Clerk
Albertsons
07.2009 - 02.2015
Courtesy Clerk
Albertsons
09.2008 - 07.2009
Dog Groomer
GG's Grooming
04.2008 - 09.2008
Assistant Dog Trainer
Noel Ritter
10.2007 - 04.2008
Shop Helper
Larry's Cycle Barn
01.2005 - 01.2008
High School Diploma - Biology
South Kitsap High School
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