Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Peggy Mose

Grand Bay,AL

Summary

Friendly skilled licensed financial professional with demonstrated success in leadership, mentoring, new hire onboarding, recruiting, and remarkable management skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Branch Manager

All In Credit Union
07.2018 - Current
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Engaged employees in business processes with positive motivational techniques.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Protected company assets with strategic risk management approaches.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Assessed employee performance and developed improvement plans.

Head Teller/Assistant Branch Manager

All In Credit Union
01.2016 - 07.2018
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Collaborated with tellers, and MSR's to exceed sales goals.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Conducted weekly huddles to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Member Service Representative

All In Credit Union
03.2011 - 05.2016
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
  • Described product highlights and benefits to help guide new account decisions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Teller

All In Credit Union
12.2004 - 03.2011
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Stocked supplies for customers and personal teller station.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Established rapport with new members to increase satisfaction and loyalty.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

BBA - Health Administration

Faulkner University
Montgomery, AL
05.2017

Associate of Arts -

Faulkner University
Montgomery, AL
05.2015

High School Diploma -

Theodore High School
Theodore, AL
05.2002

Skills

  • Compliance Assessment
  • Customer Service
  • Financial Resources Management
  • Business Relationship Management
  • Decision Making
  • Adaptable to Changing Conditions
  • Critical Thinking
  • Creative and Innovative
  • Prioritizing and Planning
  • Team Building Leadership
  • Goal Setting
  • Time Management
  • Relationship Building
  • Sound Judgment
  • Loan Processing
  • Commercial Lines of Credit
  • Employee Development
  • Process Improvement
  • Performance Reviews
  • Sales Development

Accomplishments

  • Improved loan production by 6% in a span of 1 year and finished 115% to goal.
  • Received the Top Sales & Production Award multiple years for exemplary performance and recognition for providing the largest products and services in the company.
  • Received MVP of Fraud Prevention in 2015 for mitigating risk for largest amount of fraud caught.
  • Supervised team of 10 team members, improved employee satisfaction and reduced turnover.
  • Led the bank with overall products and services in sales per year.
  • Led branches with more than $13,800,000 in loans annually.

Certification

  • AIDT Leadership Development 2017
  • Pryor Leadership & management skills for women 2018
  • LSCU Lending Training - 2019
  • Ascend 2017, Ascensus
  • Troy University Leadership 101 2020
  • ESCC Leadership 2019
  • Leadership skills for managers and consultants 2018
  • Disney Institute Leadership 2021
  • CCUFC, Financial Counsel 2021
  • Executive Leadership Professionals 2022

Timeline

Branch Manager

All In Credit Union
07.2018 - Current

Head Teller/Assistant Branch Manager

All In Credit Union
01.2016 - 07.2018

Member Service Representative

All In Credit Union
03.2011 - 05.2016

Teller

All In Credit Union
12.2004 - 03.2011

BBA - Health Administration

Faulkner University

Associate of Arts -

Faulkner University

High School Diploma -

Theodore High School

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Peggy Mose