Peggy A O'NEIL
Apache Junction,AZ
Summary
Adaptive learner, extremely organized, team player, creative problem solving, customer satisfaction.
Overview
40
40
years of professional experience
Work History
Manager
Mobile Gardens Water District
Wittmann, AZ
11.2012 - 05.2017
- Downloaded water readings, billing, print and mailed statements, problem solving with the statements, corrected addresses, posted payments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Financial Clerk
Amery Regional Medical Center
Amery,WI
07.1997 - 11.2011
- Released electronic claims, answered patient billing questions, checked eligibility, refunded ins co and patients, checked on status of claims.20
Data Entry Clerk
New Richmond Clinic
New Richmond, WI
03.1991 - 06.1997
- Posted charges, receipts. Filed work comp.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Completed data entry tasks with accuracy and efficiency.
Receptionist
Century 21, Stalcup Realty
Scottsdale, AZ
07.1989 - 05.1990
- Answered phones, paged agents, filed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service
Lionel Playworld
Scottsdale, AZ
11.1988 - 06.1989
- Cashier, handled returns, answered phones.
- Provided friendly, helpful customer service to over 10 customers daily.
Factory and Office
Andersen Windows
Bayport, MN
04.1977 - 08.1988
- Assembled windows, data entry, typed, filed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School -
Amery High School
Amery, WISkills
- Client support
- Effective team leadership
- Prioritization and scheduling
- Strategic decision-making
Timeline
Manager
Mobile Gardens Water District
11.2012 - 05.2017
Patient Financial Clerk
Amery Regional Medical Center
07.1997 - 11.2011
Data Entry Clerk
New Richmond Clinic
03.1991 - 06.1997
Receptionist
Century 21, Stalcup Realty
07.1989 - 05.1990
Customer Service
Lionel Playworld
11.1988 - 06.1989
Factory and Office
Andersen Windows
04.1977 - 08.1988
High School -
Amery High School