Summary
Overview
Work History
Education
Skills
Timeline
Manager

Peggy A O'NEIL

Apache Junction,AZ

Summary

Adaptive learner, extremely organized, team player, creative problem solving, customer satisfaction.

Overview

40
40
years of professional experience

Work History

Manager

Mobile Gardens Water District
11.2012 - 05.2017
  • Downloaded water readings, billing, print and mailed statements, problem solving with the statements, corrected addresses, posted payments.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Patient Financial Clerk

Amery Regional Medical Center
07.1997 - 11.2011
  • Released electronic claims, answered patient billing questions, checked eligibility, refunded ins co and patients, checked on status of claims.20

Data Entry Clerk

New Richmond Clinic
03.1991 - 06.1997
  • Posted charges, receipts. Filed work comp.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Completed data entry tasks with accuracy and efficiency.

Receptionist

Century 21, Stalcup Realty
07.1989 - 05.1990
  • Answered phones, paged agents, filed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Customer Service

Lionel Playworld
11.1988 - 06.1989
  • Cashier, handled returns, answered phones.
  • Provided friendly, helpful customer service to over 10 customers daily.

Factory and Office

Andersen Windows
04.1977 - 08.1988
  • Assembled windows, data entry, typed, filed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School -

Amery High School
Amery, WI

Skills

  • Client support
  • Effective team leadership
  • Prioritization and scheduling
  • Strategic decision-making

Timeline

Manager

Mobile Gardens Water District
11.2012 - 05.2017

Patient Financial Clerk

Amery Regional Medical Center
07.1997 - 11.2011

Data Entry Clerk

New Richmond Clinic
03.1991 - 06.1997

Receptionist

Century 21, Stalcup Realty
07.1989 - 05.1990

Customer Service

Lionel Playworld
11.1988 - 06.1989

Factory and Office

Andersen Windows
04.1977 - 08.1988

High School -

Amery High School

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Peggy A O'NEIL