Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic
PEGGY OTANO

PEGGY OTANO

Summary

Dynamic Property Manager with a proven track record at FirstService Residential, excelling in budget management and cost control. Adept at fostering strong relationships with residents and vendors, I effectively lead teams and implement strategic improvements, ensuring compliance and enhancing community satisfaction. Skilled in financial oversight and employee training, I drive operational excellence.

Overview

25
25
years of professional experience

Work History

Property Manager

FirstService Residential / Solaris at Brickell Bay Condominium
10.2018 - Current
  • Directed the daily activities of a major condominium operation consisting of 138 residential units, 3 commercial units, a $4.7 million budget, 5 Board members, and 10 employees.
  • Create management reports that depict the actual condition of the building, the progress of specific projects, and make clear and concise recommendations.

  • Negotiated the Waste Management contract saving $40,000 per year.
  • Assisted and completed in the association construction defect (558).
  • Bid out projects to contractors, and prepare bid analysis.
  • Maintained strong and positive relationships with all residents, vendors, and contractors.
  • Oversee and assist with Association litigations.
  • Assure that the policies and goals of the Board are carried out.
  • Responsible for the daily implementation of the annual budget, performing general financial management, and record keeping.
  • Maintain all office and administrative functions to ensure smooth operations; answer questions in person, via phone, or email in a friendly, courteous manner; address phone calls, if necessary, directing them to the proper staff for action.
  • Process invoices through the management invoicing software, AvidXchange.
  • Process and screen new prospective owners and lease applications.
  • Submit payroll through ADP.
  • Sent out mass emails according to all residents and owners, sharing important information, updates, and reminders.
  • Conduct monthly safety meetings with staff.
  • Facilitated all access building FOBS, and parking access decals for all residents.
  • Coordinate all social gatherings.

Property Manager

FirstService Residential / The Platinum Condominium
06.2016 - 10.2018
  • Company Overview: Boutique Luxury 22 story building with 119 Units that includes amenities to include, pool, Jacuzzi, fitness center, business center, party/lounge room, spa with sauna and steam rooms
  • Boutique Luxury 22 story building with 119 Units that includes amenities to include, pool, Jacuzzi, fitness center, business center, party/lounge room, spa with sauna and steam rooms

Community Association Manager

FirstService Residential / Gables Waterway Towers Condominium
Miami, FL
07.2002 - 06.2016
  • Company Overview: Boutique 13 story building with 351 units
  • Amenities to include 27 dock stations, pool, gym, sauna, game room and media room
  • Boutique 13 story building with 351 units
  • Amenities to include 27 dock stations, pool, gym, sauna, game room and media room
  • Collaborated with board members in creating an annual budget for operating expenses incurred by the Community Association.
  • Prepared monthly newsletters informing residents about upcoming events and activities taking place within their neighborhood.
  • Met with clients to negotiate management and service contracts.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
  • Advised board members on best practices when it comes to managing a successful Community Association.
  • Coordinated meetings with board members to discuss issues related to the management of the community association.
  • Maintained seamless daily operations for residential community.
  • Reviewed contracts submitted by vendors prior to approval by board members.
  • Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Collaborated with board of directors to address financial matters and develop budgetary guidelines.
  • Demonstrated in-depth knowledge of community rules and regulations.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Facilitated timely resolution to neighborhood challenges and tenant complaints.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Ensured compliance with all applicable laws and regulations governing the operation of a community association.
  • Conducted inspections of common areas in order to identify any maintenance or repair needs.

Education

Business Administration -

Miami-Dade College
09.2018

Highschool -

Hialeah Highschool
01.1993

Skills

  • Management
  • Supervisory experience
  • Microsoft Office
  • Budgeting
  • Cost control
  • Employee training
  • Lease processing
  • Sales application processing
  • Accounts Payable
  • Accounts Receivable
  • Leadership
  • Special Assessment Process
  • Knowledge of associations' governing documents
  • 40-Year Re-Certification
  • Concrete restoration
  • Pool deck repair and remodeling projects
  • Elevator modifications

Accomplishments

  • In February 2025, Received Certificate of Achievement in the FirstService Residential's Annual Quality Assurance Property Inspection by improving an 4.975 overall score and a safety score of 5.0 out of possible 5.0.
  • In 2023, Received Certificate of Achievement in the FirstService Residential's Annual Quality Assurance Property Inspection by earning a 4.959 overall score and a safety score of 5.0 out of possible 5.0.
  • In 2021, received award from FirstService Residential for Solaris for demonstrating excellence in service in the category of "Improve It".

Affiliations

  • Honored with receiving award on behalf of my administrative assistant nominating me as a "Patriotic Employer" from the Office of the Secretary of Defense for "Employer Support of the Guard and Reserve".

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Property Manager

FirstService Residential / Solaris at Brickell Bay Condominium
10.2018 - Current

Property Manager

FirstService Residential / The Platinum Condominium
06.2016 - 10.2018

Community Association Manager

FirstService Residential / Gables Waterway Towers Condominium
07.2002 - 06.2016

Business Administration -

Miami-Dade College

Highschool -

Hialeah Highschool

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PEGGY OTANO