Peggy Otto
Dexter,MI
Summary
Driven Administrative Specialist Associate from Michigan Medicine, Department of Pathology, excelled in safeguarding confidential data and enhancing customer satisfaction. Demonstrated expertise in proofreading and customer relations, significantly minimizing documentation errors and streamlining office operations. Proven ability in project planning and verbal communication, contributing to a results-focused team environment. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Specialist Associate
Michigan Medicine, Department Of Pathology
2014.05 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant Sr.
Michigan Medicine, Department Of Pathology
2012.09 - 2014.05
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Office Assistant IV
Michigan Medicine, Department Of Pathology
2004.08 - 2012.09
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Coordinated and scheduled meetings and appointments.
Education
High School Diploma -
Dexter High School
Dexter, MI06.1982
Skills
- Customer Relations
- Proofreading
- Verbal Communication
- Spreadsheet Creation
- Report Preparation
- Meeting planning
- Billing oversight
- Order Processing
- Calendar Management
- Project Planning
- Recruiting
- Account Reconciliation
Timeline
Administrative Specialist Associate
Michigan Medicine, Department Of Pathology
2014.05 - Current
Administrative Assistant Sr.
Michigan Medicine, Department Of Pathology
2012.09 - 2014.05
Office Assistant IV
Michigan Medicine, Department Of Pathology
2004.08 - 2012.09
High School Diploma -
Dexter High School
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