Peggy Painter
Winchester,VA
Summary
Proficient Residential Manager ready to leverage strengths to support program needs at Grafton. Expert planner, leader and problem-solver offering 38 years of experience in human services field and readiness to take on new professional challenges. Attentive manager who coordinates resident care and trains staff to meet needs. Promptly responds to needs and resolves issues with pragmatic and care-centered approach. Dedicated manager skilled at overseeing successful residential operations at RTC facility. Manages staff with firm and fair hand to keep all team members focused on safely supporting residents' needs.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Residential Manager (current Position)
Grafton Integrated Health Network, R.I
Winchester, VA
11.2004 - Current
- Responds to issues from internal staff, outside departments and clients in order to assist to relevant situations and implement successful problem resolutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provide leadership and insight to employees to supply knowledge of various company policies.
- Coordinates support to facilitate general residential operations.
- Other positions held (Program Support Supervisor, Lead Residential Instructor, Overnight RI, RI and IA)
- Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
Resident Assistant
So Others Might Eat SOME
Capon Bridge, WV
12.2001 - 12.2004
- Completed routine rounds, checking with residents to meet care needs.
- Welcomed new residents and assisted with community adjustment.
- Transported residents to activities.
- Developed strong and trusting rapport with residents to facilitate smooth, quality care.
- Monitor activities and oversee program groups focused on recovery from substance abuse.
Case Aide
Children's Home Society of WV
Romney, WV
11.2001 - 06.2004
- Developed professional working relationships with parents and children to help connect each with relevant services.
- Assisted individuals with completing social service application forms and gathering factual information.
- Connected individuals with relevant community resources and coordinated referrals.
- Prepared families for self-management and decision-making responsibilities.
- Collaborated with social workers to support families.
- Empowered families to negotiate with resource providers and make decisions on own behalf.
- Worked with at risk families to strengthen their abilities to maintain the family.
House Manager
Potomac Center
Romney, WV
05.1998 - 10.2001
- Delegated work to staff, setting priorities and goals.
- Trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised staff of eight.
- Worked with kids in direct service needs and completed their residential evaluations.
Childcare Worker
Childrens Home Society of WV
Romney, WV
10.1996 - 05.1998
- Cared for children of various ages and assisted with daily activities.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Planned and implemented engaging activities to encourage creativity and expression.
- Secured indoor and outdoor premises to protect children.
Direct Support Professional / Supervisor
Potomac Center
Romney, WV
09.1985 - 06.1996
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Tracked and reported clients' progress based on observations and conversations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Accompanied or transported clients to appointments, errands and social activities.
- First four years was in direct service care
- Supervised a staff of eight to 24
Education
General Studies
Eastern West Virginia Community And Technical College
Moorefield, WV12.2015
Skills
- Operational Leadership Background
- Staff Training Experience
- Conflict Resolution
- Reliable & Trustworthy
- Good Work Ethic
- Reporting Requirements Understanding
Certification
- DBHDS - Orientation Guidance for DSP Supervisors (2019)
- Completed RBT Competency Assessment (2017)
Timeline
Residential Manager (current Position)
Grafton Integrated Health Network, R.I
11.2004 - Current
Resident Assistant
So Others Might Eat SOME
12.2001 - 12.2004
Case Aide
Children's Home Society of WV
11.2001 - 06.2004
House Manager
Potomac Center
05.1998 - 10.2001
Childcare Worker
Childrens Home Society of WV
10.1996 - 05.1998
Direct Support Professional / Supervisor
Potomac Center
09.1985 - 06.1996
General Studies
Eastern West Virginia Community And Technical College
- DBHDS - Orientation Guidance for DSP Supervisors (2019)
- Completed RBT Competency Assessment (2017)
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