Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

PEGGY PARK

Holland,OH

Summary


Healthcare professional with extensive experience in managing resident care and enhancing living conditions within senior care facilities. Known for fostering collaborative teams and achieving high standards of patient care. Adaptable and reliable, with focus on delivering compassionate and efficient care.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Resident Care Director

Aviva Glendale Senior Living
08.2022 - Current
  • Set and updated staff schedules, delegated assignments and monitored performance.
  • Conducted admissions assessments to determine patient conditions and risk levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitored resident progress regularly, adjusting care plans as needed to maximize benefits.
  • Fostered strong relationships with local healthcare providers to ensure seamless transitions for incoming or transferred residents.
  • Coordinated care with external agencies to best support resident needs
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Audited charts and medication to check compliance..
  • Actively participated in regulatory audits, ensuring full compliance with all applicable laws and guidelines pertaining to residential facilities. Received a deficiency free annual ODH survey July, 2025.

Director of Operations and Clinical Services

Home Care By Black Stone
02.2018 - 03.2021
  • Oversaw day-to-day branch activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Accountable for clinical and operational performance, outcomes, program implementation, customer satisfaction, and compliance with State, Federal, and TJC regulations.
  • Received a deficiency free ODH Survey.
  • Responsible for the preparation and readiness of the branch's successful initial TJC survey.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Director of Operations and Clinical Services

Franciscan Home Care Services
05.2015 - 08.2016
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Accountable for clinical and operational performance, outcomes, program implementation, customer satisfaction, and compliance with State, Federal, and TJC regulation
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Directed timely, accurate and quality care as evidenced by quarterly improvements in CMS scoring and 4 - star rating
  • I provided strong leadership and teamwork through coaching, mentoring, and training
  • Reviewed statistical and financial reports and developed plans and revisions as needed to meet goals, as agreed upon with the RVP
  • Actively participated in community outreach and marketing to increase name recognition, increase referrals, and develop partnerships.

Administrator

Heritage Health Care Services
03.2012 - 06.2014
  • Worked in collaboration with the Director of Operations and Executive Team to ensure successful operation, growth, and profitability of the Medicare Certified Toledo Branch
  • Accountable for clinical and operational performance, outcomes, program implementation, marketing, financial performance, customer satisfaction, and compliance with State and Federal regulations
  • Partnered with the Clinical Supervisor to ensure clinical outcomes and objectives were met
  • Committed to service excellence and customer satisfaction
  • Responsible for the leadership, strategic planning, goal obtainment, and outcomes of the marketing team
  • Participated in community outreach, communication with referral sources and business partners, and cultivated effective relationship building
  • Designated lead trainer for two software conversions during my tenure
  • Collaborated with other team members, developed and wrote SOPs, and successfully trained staff and implemented the new software systems

Director of Care

Oakleaf Village of Toledo
02.2007 - 03.2012
  • Demonstrated commitment, expertise, and attention to detail needed to successfully ensure the overall health care needs and coordination of services for a 165-resident assisted living community
  • Managed department budget, ensuring cost-effective allocation of resources without compromising quality of care.
  • Responsible for the management, budget, training, evaluation, and scheduling of a personal care department of 40 employees
  • Established and maintained effective communication with staff, families, physicians and community organizations to promote high quality patient care.
  • Developed, presented, and coordinated in-services and continuing education in accordance with the Ohio Assisted Living regulations
  • Responsible for conducting annual and change of condition assessments on all residents and facilitate needed services and coordination of care
  • Served as a key liaison between the nursing department and other disciplines within the organization, ensuring seamless integration of services.

Administrator

Allied Home Health Services
08.2000 - 01.2006
  • Began my employment as an Intake Care Coordinator / Community Liaison and was promoted to Administrator after 6 months
  • As Intake Care Coordinator, I successfully screened patients for appropriateness of services and coordinated their successful transition to home care services
  • I excelled at customer service and consistently followed up with patients, referral sources, and physicians to ensure ongoing communication and satisfaction
  • I developed and presented education to referral sources, physicians, and the senior population in a variety of settings
  • As Administrator, I was responsible for the planning, organization, and direction of daily operations and clinical practice, regulatory and accreditation surveys (Medicare, Passport, JCAHO, CHAP), supervision of all agency staff, infection control, corporate compliance, occupational health, strategic business planning, financials, marketing, recruitment/ retention, competency, and performance improvement
  • Kept abreast of industry trends and updated the Governing Board, Management Team, and Staff of all regulatory / legislative changes
  • Successfully managed agency during the early years of PPS
  • Highlights and significant achievements include:
  • Developed and presented ongoing continuing education on OASIS to all nursing and therapy staff resulting in significant and measurable improvements as evidenced by the increased consistency of documentation, improved clinical outcomes, and increased financial reimbursement
  • Implemented OASIS and billing audit procedures to ensure proper coding and accurate OASIS completion leading to greater cash flow
  • Directly responsible for coordinating, collaborating with, and leading a team in the successful transition from JCAHO to a deficiency free CHAP accreditation
  • Responsible for agency oversight resulting in two additional deficiency free state surveys
  • Led the implementation of Outcome Based Quality Improvement Program addressing appropriateness of services and products
  • Educated staff and successfully implemented HIPAA regulation.

Clinical Supervisor

First American / IHS Home Care
04.1996 - 10.1999
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • I consistently served as a patient advocate and coordinated necessary services and equipment to meet patient needs
  • Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
  • Demonstrated attention to detail and performed chart audits, billing review, and coordinated the hiring and orientation process of new staff
  • I was the designated alternate for the Branch Administrator and assisted the Administrator with performance improvement activities, reports, preparation for the Advisory Committee, collaborated with the Medical Director on Utilization Review and the Professional Performance Committee
  • Successfully ensured regulatory compliance, readiness for JCAHO survey, and identified and implemented needed process improvements and continuing education for agency and contract therapy staff.

Staff RN / Charge Nurse

Medical College of Ohio Hospital
09.1984 - 12.1993
  • Worked on a 32-bed medical -surgical unit with a diverse patient population specializing in orthopedic, trauma, infectious disease, ENT, oncology, and AIDS
  • Served as Charge Nurse
  • Served on the Quality Assurance Committee
  • Served as a member of the JCAHO Readiness Committee
  • Demonstrated initiative and became Chemo certified and cross covered for the oncology wing.

Education

Associate of Science - Registered Nursing

Owens Community College

Skills

  • Operational oversight
  • Quality assurance initiatives
  • Employee training and development
  • Performance assessment
  • Team leadership
  • Clinical leadership
  • Assessment skills
  • Collaborative teamwork
  • Service excellence

Affiliations

Ohio Nurses Association - Current

Ohio Council Home Care and Hospice 2012 - 2016

Ohio Assisted Living Association 2007 - 2012

Ohio Council Home Care 2000 - 2005

  • Served on the Ohio Council Education Oversight Committee 2003 - 2005

Certification

Ohio RN - 192723

CPR Certification - Current

Timeline

Resident Care Director

Aviva Glendale Senior Living
08.2022 - Current

Director of Operations and Clinical Services

Home Care By Black Stone
02.2018 - 03.2021

Director of Operations and Clinical Services

Franciscan Home Care Services
05.2015 - 08.2016

Administrator

Heritage Health Care Services
03.2012 - 06.2014

Director of Care

Oakleaf Village of Toledo
02.2007 - 03.2012

Administrator

Allied Home Health Services
08.2000 - 01.2006

Clinical Supervisor

First American / IHS Home Care
04.1996 - 10.1999

Staff RN / Charge Nurse

Medical College of Ohio Hospital
09.1984 - 12.1993

Associate of Science - Registered Nursing

Owens Community College

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