Overview
Work History
Education
Skills
Timeline
Generic

Peggy Patrick

Shawnee

Overview

27
27
years of professional experience

Work History

Manager

McDonald's
Shawnee
12.1998 - 06.2025
  • Supervised daily operations to ensure efficient service and quality standards.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Managed inventory levels to maintain stock availability and reduce waste.
  • Ensured compliance with health and safety regulations throughout the restaurant.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Education

High School Diploma -

North High
Bakersfield, CA
05-1981

Skills

  • Inventory management
  • Staff training
  • Operational efficiency
  • Customer service
  • Health compliance
  • Conflict resolution

Timeline

Manager

McDonald's
12.1998 - 06.2025

High School Diploma -

North High

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Peggy Patrick