Peggy Patrick
Shawnee
Overview
27
27
years of professional experience
Work History
Manager
McDonald's
Shawnee
12.1998 - 06.2025
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
North High
Bakersfield, CA05-1981
Skills
- Inventory management
- Staff training
- Operational efficiency
- Customer service
- Health compliance
- Conflict resolution
Timeline
Manager
McDonald's
12.1998 - 06.2025
High School Diploma -
North High