Oversaw five (5) separate functions (Administration, Finance, Human Resources, Information Technology, Budget & Programming to deliver services which contributed to the achievement of the Country Office’s operational requirements.
Led activities directly impacting beneficiaries’ assistance and protection.
Confirmed ability to prioritize needs especially when faced with limited resources.
Initiated processes that led to IT cost reduction without compromising service quality.
Promoted efficient resource utilization to boost donors’ contribution.
Enhanced staff wellness through the improvement of the physical work environment and cooperation with Regional Bureau Wellness Team.
Head of Human Resources
United Nations World Food Programme
Pakistan Country Office
02.2020 - 07.2021
Strategic partner of Country Office (CO) leadership team through participation in identification, formulation of strategic objectives and alignment of HR Unit’s activities/initiatives to achieve them.
Contributed to result oriented solutions: Streamlined HR processes to support Head of Area/Field Offices in the execution of key operational activities aligned with CO’s strategic objectives.
Prepared Staffing Plan and engaged in timely recruitment of candidates with the right profile to contribute to effective partnership with key government officials.
Supported management of staff within remote work setting during the COVID-19 pandemic. Drafted the Standard Operating Procedures on gradual return to Office.
Contributed to the design of training activities and provision of coaching, mentoring and constructive feedback.
Identified high performers and recommended mechanisms to support their career development.
Upheld a Learning & Development culture: Conducted Country Office wide Gap Analysis.
Prepared Training Plan that addressed identified skill gaps.
Partnered with Chief Finance Officer to secure funding of the Training Plan.
Implemented efficient Onboarding Programme.
Head of Human Resources
United Nations World Food Programme
Syria Country Office
10.2015 - 11.2019
Supported Country Office’s leadership team in achieving strategic goals through: Efficient workforce management through conduct of exercises such as Staffing Review and Organizational Alignment.
Effective leadership of HR Team comprising organization of HR Retreat, coaching, mentoring and provision of timely and constructive feedback.
Resourceful internal/external partnerships.
Sourcing, development and deployment of talented employees.
Contribution to timely resolution of conflicts in support of a healthy work environment.
Led Strategic Inter-United Nations Agencies Working Group: Chaired the HR Working Group and the Local Salary Survey Committee.
Used these two fora to establish effective partnership with UN Agencies’ counterparts.
Contributed to diffuse tensions around sensitive issues such as the inability to update local salary scales due to crisis in Syria.
Created and implemented forward-thinking initiatives to improve employee engagement.
Fostered positive work environment through comprehensive employee relations program.
Head of Human Resources
United Nations World Food Programme
Amman, Jordan
02.2013 - 10.2015
Set up and managed HR Unit in a newly established Regional Office: Recruited, trained, coached HR personnel in Jordan and affiliated Offices [Lebanon, Turkey, Syria, and Iraq (Kurdistan Region)].
Organized HR Workshops to enhance knowledge HR Management and promote sharing of best practices within the various Offices.
Established, implemented and monitored staff Training & Development.
Led Performance Management by familiarizing staff (most of them newly recruited) with WFP’s performance management system.
Initiated and supported the implementation of Structure & Staffing Review.
Enhanced staff knowledge of the United Nations System on issues ranging from salary scale to the Joint Staff Pension Fund.
Upheld collaboration between WFP and other UN Agencies.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Head of Human Resources
United Nations World Food Programme
Sudan Country Office
09.2012 - 02.2013
Led the Human Resources Unit of WFP’s largest Field Operation.
Developed and implemented a Management Plan aimed at leading Senior HR Officers, a Staff Counsellor and several Junior HR Officers and support HR personnel.
Participated in the strategic inter-United Nations Group that coordinated matters such as the dollarization of the local salary scale and implementation of special measures stemming from hyperinflation.
Worked closely with the Legal Unit at WFP Headquarters to address staff issues linked to the independence of South Sudan and its impact on HR Management.
Enhanced staff knowledge of WFP’s rules and regulations with a focus on entitlements.
Strengthened partnership and coordination with UN Agencies operating in Sudan through organization/participation in regular meetings and sharing of best practices.
Head of Human Resources
United Nations World Food Programme
Democratic Republic of Congo (DRC) Country Office
07.2008 - 08.2012
Led a HR Team comprising fourteen (14) members assigned to the various duty stations of the Country Office.
Enhanced consistency of recruitment and administration of locally recruited staff.
Coordinated performance management process.
Contributed to the conduct & implementation of Staffing Review Exercises.
Enhanced staff knowledge of their duties & entitlements.
Supported handling of several disciplinary cases.
Contributed to conflict resolution.
Represented the Country Office in Inter-Agency Workshops/meetings on human resources related issues.
Reduced process gaps while supervising employees to achieve optimal productivity.
Head of Human Resources, Administration and Procurement Units
United Nations World Food Programme
Liberia Country Office
07.2005 - 07.2008
Headed Human Resources, Administration and Procurement Units of the Country Office (CO).
Coordinated interaction among the three Units to enhance the CO’s overall performance.
Enhanced staff’s knowledge of their duties, responsibilities & entitlements.
Visited all outstations/sub-Offices to keep abreast of issues faced by those away from the main office and provided necessary guidance/support.
Supported the management of under performance as well as disciplinary cases.
Shared with management staff queries/concerns and made recommendations on way forward.
Security Operations Officer
United Nations World Food Programme
Rome, Italy
06.1999 - 05.2004
Kept abreast of WFP Operations worldwide and provided day-to-day guidance and advice to WFP Management Team at HQs and Country Offices on security matters.
Conducted security assessments of Field Offices.
Organized and delivered security-related training.
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform
Deputy Country Director for Management & Operations at Centers for Disease Control and Prevention (CDC)Deputy Country Director for Management & Operations at Centers for Disease Control and Prevention (CDC)