Peggy Rasey

Work History

Marion Smith Clinic

04.2011 - 09.2012

Maintained clean and organized work environment to maintain customer safety.
Built strong relationships with customers and colleagues by providing friendly and personable service.
Responded to customer calls and emails to answer questions about products and services.
Collaborated with other departments to guarantee customer satisfaction.
Utilized problem-solving skills to address customer queries and complaints.

Walmart

05.2007 - 01.2011

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored 24 associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Researched and corrected customer concerns to promote company loyalty.

Marion Public Library

02.2001 - 04.2005

Organized library shelves, materials and equipment in clear, alphabetized order.
Handled check-in and check-out process of library books and materials at circulation desk.
Placed books on proper shelves when returned to circulation.
Located library materials, resources and technologies to fulfill patron requests.
Answered questions from patrons and helped to find desired materials.
Answered patron questions in-person or by phone regarding library services and resources.
Monitored library environments to maintain safe, hazard-free settings.
Collected and processed fines on overdue library materials.
Provided assistance and support to staff in regard to facility maintenance, security and services.

Whirlpool

09.1969 - 12.1998

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated 100+ employees performance and coached and trained to improve weak areas.
Achieved results by working with staff to meet established targets.
Maintained compliance with company policies, objectives, and communication goals.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.