Peggy Red
Benton,AR
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Clinic Manager
Bryant Family Dentistry
11.2019 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Budgeted for resources to control expenditure and maximize profits.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Clinical Manager
Dr. Liza Lundy
03.2015 - 11.2019
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Office Administrator
Dr. Dale Fallis
02.2003 - 07.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
Education
Associate of Applied Science - Dental Assisting
Pulaski Technical College
North Little Rock, AR05.1994
Skills
- Seasoned in Medical Clinical Procedures
- Instructional Materials Development
- Compliance Advisory
- Profit and Loss Statements
- Manage Records
- Utilization Management
- Electronic Medical Record Software
- Accreditation Coordination
- Revenue Management
- Accounts Payable and Accounts Receivable
- Cash Management
- Routine Inspections
- Vendor Sourcing
- Program Management
- Computerized Maintenance Management Systems
Timeline
Clinic Manager
Bryant Family Dentistry
11.2019 - Current
Clinical Manager
Dr. Liza Lundy
03.2015 - 11.2019
Office Administrator
Dr. Dale Fallis
02.2003 - 07.2015
Associate of Applied Science - Dental Assisting
Pulaski Technical College
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