Peggy Ress
St Louis,MO
Summary
Transitioning from role within healthcare practice environment, bringing strong background in managing operations and team coordination. Skilled in streamlining processes and ensuring smooth administrative functions. Seeking to apply these transferable skills in new and challenging field.
Overview
26
26
years of professional experience
Work History
Practice Administrator
Cohen Eye Associates, Ltd
02.2009 - Current
- Oversee daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Manage financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Collaborate with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Provide outstanding support to entire staff which helped improve process flow and boosted efficiency.
Office Manager
Cusumano Vision Center
07.2005 - 02.2009
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Office Manager
Sterling Optical
01.1999 - 07.2005
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated office events and meetings, ensuring staff training for all participants of multiple locations.
Education
Associate of Science -
St. Louis Community College
St Louis, MOSkills
- Operations Management
- Patient Relations
- Medical Billing
- Human Resources Management
- Staff Development
- Committed Collaborator
- Highly Adaptive
- Performance improvement
Timeline
Practice Administrator
Cohen Eye Associates, Ltd
02.2009 - Current
Office Manager
Cusumano Vision Center
07.2005 - 02.2009
Office Manager
Sterling Optical
01.1999 - 07.2005
Associate of Science -
St. Louis Community College
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