Peggy Rounds
Sincere Health
Memphis,TN
1
Certification
5
years of professional experience
Results driven, performance based with a strong background in new business development, customer retention, complaint resolution, teambuilding, and account management. Effective in increasing revenue by developing strong relationships with clients from initial point of contact to implementation. Fourteen years’ experience in the sales cycle: lead generation, customer needs assessment, presentation, negotiation, closing, follow-through, relationship management, customer loyalty development. Collaborator and leader who is enthusiastic and committed to providing outstanding customer service to clients as a key component of attaining company goals.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Work History
Senior Account Executive- New Business Development/ Client Services
- Established working relationships with C-level clients while offering various entertainment packages that provided clients the opportunity to maintain, expand and enhance their business. Created solutions for companies to use our products as a mechanism for higher revenue generation.
- Participated in marketing strategies and campaigns each year to help generate new business and increase client retention, i.e., business journals, newspapers, networking events and current client base.
- Created a payroll deduct program for government employees of the City of Memphis generating $200,000 in annual revenue.
- Achievements:
- Ranked in top three of sales staff of 25 in generating new business and revenue annually
- Generated over $1.6M in revenue annually
- Recognized by league for group generated revenue in 2009-2010 for a non-group sales representative
- Recognized as ‘First Team All Pro’ for New Business Development in 2008-2009
ULD Global Specialist
- Facilitated daily movement of 15,000 Unit Load Devices throughout the FedEx System ensuring on time delivery of customer packages.
- Provided customer service to ramp managers and ramp agents.
- Managed assets for sort system and ramp set up requirements on the West coast daily to prevent system delays and on-time package delivery and flight departures.
- Saved corporation $1.5 million by positioning and facilitating assets daily.
- Conducted system form analysis daily with ramps on the West coast to determine projected shortages of equipment to prevent system delays.
- City Prosecutor’s Office; Memphis, TN
- Office Manager
- Supervised and trained clerical staff of three secretaries and one receptionist
- Participated in performance reviews of clerical staff
- Scheduled training seminars for seven City Prosecutor’s
- Communicated daily with attorneys and public regarding legal matters
- Ordered office supplies
PRN
5 Years 6 MonthsAssistant Teacher
9 Months- Supported students' learning by providing individualized attention and instruction.
- Monitored student progress, providing feedback to enhance learning outcomes.
- Adapted teaching methods to accommodate diverse learning styles and needs.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Provided one-on-one and group-based learning support focused on student progress.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
- Boosted classroom management skills, maintaining order and discipline among students.
- Helped students explore concepts with engaging, learning-focused activities.
- Collaborated with lead teachers to assess student performances and identify areas for improvement.
CNA
Education
Bachelor of Science - Education, Sports Management
- Concentration in Sport and Leisure Studies
- Associate of Applied Science; Engineering Technology; Southwest Community College.
- GPA: 3.1/4.0
Master of Arts - Early Childhood Education
Skills
Microsoft Office
PowerPoint
Microsoft Word
Microsoft Excel
Salesforce
Creative thinking
Multitasking and organization
Workload management
Customer service
Excellent communication
Attention to detail
Affiliations
- President-Elect, University of Memphis; Sport Marketing Association; Local Chapter
- Board Member/Event Coordinator, Whitehaven Junior Sports Association
- FedEx Employee Association Representative
- Youth Council Board Member (WIN) Program for the City of Memphis
Certification
- CNA Certificate of Completion- Sincere Health Care Institute- November 12, 2021
- 20 lab skill hours
- 40 clinical hours at Trezevant Manor, Memphis, TN
- Med Tech- Medication Administration for Unlicensed Personnel- Marshall Medical Management Jackson, TN; Kim Marshall, RN- December 12, 2021
- CPR/BLS- Sincere Health Care Institute- 2021
Timeline
Assistant Teacher
Georgian Hills Elementary
08.2025 - 05.2026Read More
PRN
Sincere Health
01.2021 - CurrentRead More
CNA
Signature Health Care
01.2021 - 01.2021Read More
ULD Global Specialist
FedEx Corporation
Read More
Senior Account Executive- New Business Development/ Client Services
Memphis Grizzlies, National Basketball Association
Read More
University of Memphis
Bachelor of Science from Education, Sports Management
Read More
Grand Canyon University
Master of Arts from Early Childhood Education
Read More