Peggy Sanders

• Taking care of the staff and guest while

making sure cleanliness of the hotel, guest rooms, workstations, and housekeepers carts are 100% clean daily.

• Assign daily deep clean rooms.
• Coach and counsel employees in addition to having daily huddles with the housekeeping staff.
• Managed laundry sorting, washing, drying, and etc.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
• Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
• Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
• Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
• Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
• Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
• Maintained professional demeanor by staying calm when addressing unhappy guest.
• Communicated repair needs to maintenance staff.
• Established team priorities, maintained schedules and monitored performance.

• Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
• Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
• Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
• Provided exceptional service during high-occupancy periods, maintaining quality standards despite increased demands.
• Contributed to positive team morale by fostering an inclusive, supportive work environment for colleagues.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Responded to requests from patrons for linens and toiletries.
• Maintained inventory of supplies and equipment, ordering new items as needed to keep stock levels at appropriate levels.
• Assisted with laundry duties, ensuring timely delivery of fresh linens and towels to guest rooms.
• Efficiently managed time and resources by prioritizing tasks according to urgency and importance in daily routines.

• Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
• Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
• Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
• Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
• Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
• Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Sorted, laundered and put away various laundry items.
• Washed and put away kitchen dishes, utensils and glassware.
• Kept building entryway glass clean and polished for professional presentation.
• Handled requests for extra linens, toiletries and other supplies.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.