Peggy Seamans

Delivered customer service and technical support for internal and external clients.

Managed US and International freight movements during branch closures, consolidations, and new builds.

Provided bill of ladings and reconciled freight invoices for accurate shipping and billing.

Established shred services across all JPMorgan Chase US locations while resolving service issues.

Set up mail codes for employees and organized small courier services for confidential documents.

Documented all customer interactions in help desk ticketing system to ensure accurate records.

Researched solutions for customer inquiries, escalating unresolved issues to appropriate teams.

Maintained positive relationships with staff and management to foster effective collaboration.

Managed key logistics metrics, including transportation costs and delivery accuracy.

Coordinated inbound and outbound shipments, ensuring timely updates for purchasing and personnel.

Drafted transportation contracts to maintain Finished Goods inventory accuracy across multiple warehouses.

Conducted quantitative analyses to identify performance improvements and negotiate shipping rates.

Achieved 98% decrease in freight claims by developing streamlined processes and procedures.

Ensured compliance with federal, state, and local regulations through diligent monitoring.

Monitored supply chain operations, addressing logistics issues with impactful modifications.

Created comprehensive reports on logistics operations, tracking performance metrics and cost analyses.

Surpassed value by $7.5M through overseeing financial assets and court-appointed conserved clients.

Performed physical inventories, reported unusual discoveries, and ensured data integrity through audits.

Coordinated transportation logistics for movers, heirs, auctioneers, families, and clients.

Communicated appraisals to secure high-value items and maintain transparency with stakeholders.

Assigned values to inventoried items using reference sources and market value estimates.

Inspected incoming materials for damage and verified receipt accuracy.

Administered inventory tracking by moving vehicles, boats, trailers, and equipment to storage.

Trained staff on handling and storage practices to maintain inventory quality.

Developed bill of ladings and verified delivery discrepancies while tracking driver productivity and fuel reports.

Revised shipping methods and outlined cost benefits between air, rail, and sea shipments.

Prepared budgets and forecasts with full P&L management to enhance bottom-line performance.

Revised logistics from time to time as technology and manufacturing advanced.

Supervised warehouse operations by executing processes for tracking inbound container shipments.

Balanced available supply, analyzed long-range capacity planning, and led internal business.

Identified solutions to enhance warehousing initiatives and resolve operational issues.

Negotiated rates with carriers for truckload quantities and intra/interstate shipments.

Improved outbound fulfillment processes by coordinating with carriers and third-party logistics vendors.

Achieved targeted cost reductions, exceeding company expectations for operational efficiency.

Enabled scalable delivery operations to enhance product availability.

Ensured fulfillment of objectives in sourcing, supplier selection, and delivery specifications.

Trained 14 staff members through delegation of responsibilities and performance evaluations.

Supervised outsourced logistics operations for Bed, Bath, Beyond, and Wine Warehouse.

Directed complete order processing, including picking, packing, and shipping through FILO.

Developed action plans to optimize operations, resulting in increased revenue and timely deliveries.

Presented analyses of trends to upper management for transportation schedule adjustments.

Conducted interviews, hiring, and training of 40 delivery personnel across Class A, B, and C classifications.

Established guidelines that reduced fulfillment errors in thousands of shipped orders.

Created efficiencies in distribution processes to enhance performance metrics.

Optimized transportation modes across manufacturing and third-party distribution centers in US and Canada.

Collaborated with customs brokers to direct freight routing for diverse carrier types.

Ensured compliance with NAFTA regulations for accurate customs documentation.

Aligned production schedules with fluctuating inventory levels to meet production needs.

Managed weekly and monthly inventory reconciliations to facilitate WMS-ERP implementation.

Drove cost reductions by refining path schedules and minimizing excess expenses.

Implemented FIFO method for accurate freight invoice reconciliation and expiration management.